IT Support Executive

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

As an IT Support Executive, you will be the first line of support for all end-user technology needs, ensuring employees can work efficiently and securely. This role requires excellent problem-solving skills, customer service mindset, and the ability to thrive in a fast-paced, high-demand environment.

You will support a modern, cloud-driven workplace, assisting with device management, collaboration tools, and cybersecurity practices, while promoting a user-first IT culture across the organization.

Key Responsibilities:

• End-User Support & Troubleshooting
  • Provide first- and second-line IT support to employees across hardware, software, networking, and cloud services.
  • Act as the initial escalation point for technical issues, ensuring timely resolution or escalation.
  • Support and manage Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other SaaS applications.
  • Troubleshoot device, connectivity, and application issues (Windows, macOS, mobile).

• System & Device Management
  • Deploy, configure, and manage end-user devices using endpoint management tools (Intune, Jamf, etc.).
  • Ensure devices comply with security policies and are kept up to date.
  • Support VPN, remote access, and collaboration solutions for hybrid/remote teams.

• Security & Compliance
  • Promote and support best practices in IT security (MFA, password hygiene, phishing awareness).
  • Monitor for incidents, escalating potential threats to the security team.
  • Ensure compliance with data protection regulations (GDPR, ISO 27001).

• Continuous Improvement & Innovation
  • Identify recurring issues and propose solutions such as automation, self-service guides, or process improvements.
  • Contribute to IT knowledge base documentation for staff and team use.
  • Support rollouts of new technologies and upgrades, providing training where needed.

• Collaboration & Communication
  • Communicate effectively with employees, vendors, and the IT leadership team.
  • Provide user training sessions to enhance IT literacy and reduce common support requests.
  • Work closely with other IT team members to ensure seamless service delivery.

 Requirements:

• Experience & Technical Skills
  • Minimum 2–3 years of IT support/helpdesk experience.
  • Proficiency with Windows and macOS environments.
  • Experience managing Microsoft 365 (Teams, SharePoint, Exchange Online, OneDrive).
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
  • Familiarity with endpoint management tools (Intune, Jamf, or similar).
  • Awareness of IT security principles and compliance frameworks.

• Certifications (preferred but not mandatory)
  • CompTIA A+ / Network+ / Security+
  • Microsoft Certified: Modern Desktop Administrator Associate or M365 Fundamentals
  • ITIL Foundation certification

• Soft Skills & Attributes
  • Strong customer service and communication skills.
  • Confident working in a fast-paced environment with shifting priorities.
  • Analytical mindset with a proactive approach to problem-solving.
  • Ability to work independently and as part of a team.
  • Growth mindset with adaptability to new technologies and processes.

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday
  

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.