The Role
Provides first-level IT support across hotel and office properties, troubleshooting desktops, laptops, printers, POS devices, connectivity, and basic network issues. Manages user access, onboarding, offboarding, IT assets, documentation, and basic security compliance. Coordinates third-party vendors supporting PMS, POS, CRM, network, Wi-Fi, CCTV, access control, and telecom systems, tracking tickets and ensuring timely issue resolution.
Summary Generated by Built In
Position Overview
We are looking for a base-level IT support professional to manage day-to-day IT support and coordination across hotel and real estate operations.
This is a hands-on support role, where all major implementations and complex technical work are handled by third-party vendors.
The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.
Key Responsibilities
A. IT Support & Operations
- Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
- Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
- Support hotel and office staff with day-to-day IT issues and escalate to vendors when required.
- Maintain smooth functioning of basic IT services without business disruption.
B. Vendor Coordination & Follow-ups
Coordinate with third-party vendors for:
- PMS, POS, CRM systems
- Network, Wi-Fi, and internet services
- CCTV, access control, and telecom systems
- Raise tickets, track progress, and ensure timely resolution.
- Act as a single point of contact between business users and IT vendors.
C. Asset & Inventory Management
- Maintain IT asset inventory (laptops, desktops, POS, printers, routers, etc.).
- Track asset allocation, movement, and basic lifecycle records.
- Coordinate with management for hardware purchases and replacements.
D. Basic Systems & Network Support
- Perform basic checks on:
- Internet connectivity
- Wi-Fi availability
- Network devices (routers, switches – basic level)
- Escalate complex network or security issues to vendors.
E. Documentation & Compliance
- Maintain basic IT documentation, SOPs, and asset records
- Ensure users follow basic IT policies and data security practices.
- Assist management during audits by sharing required IT information.
Requirements
Skills & Competencies
- Basic knowledge of IT support, hardware, and troubleshooting
- Familiarity with Windows OS, MS Office, basic networking concepts
- Ability to coordinate with vendors and follow up on issues
- Good communication and problem-solving skills
- Willingness to learn and grow under guidance
Qualifications & Experience
- 2–3 years in IT support / desktop support / junior IT role
- Hospitality experience is not mandatory
Skills Required
- Basic knowledge of IT support, hardware, and troubleshooting
- Familiarity with Windows OS
- Familiarity with Microsoft Office
- Knowledge of basic networking concepts
- Ability to coordinate with vendors and follow up on issues
- Good communication and problem-solving skills
- Willingness to learn and grow under guidance
- 2–3 years of experience in IT support, desktop support, or a junior IT role
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The Company
What We Do
Kawen Manpower is an India-based recruitment and workforce-solutions company that connects employers with candidates across multiple sectors and Indian cities. Its services include talent acquisition, recruitment, staffing, workforce organization, HR consultancy, and placement support. The company uses employer and candidate portals and provides customized, technology-enabled solutions to help organizations build teams and jobseekers find meaningful career opportunities efficiently and responsibly.
