If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our remote IT support engineer (help desk) position.
- This is a remote work from home role in the United States.
- Shift Monday - Friday, 9am - 6pm PST or 10am - 7pm PST.
- On-call is no more than 2 weeks/year, compensated and low call volume.
- Clients use a standard tech stack, and we separate from clients that aren't professional.
- We promote from within whenever possible.
- Hear from one of Xantrion's Engineers
- Learn how we provide professional development
Required Technical Support Experience and Qualifications
- 4 to 8 years of technical support experience
- Authorization to work in the U.S.
- Exceptional communication skills
- Familiar with backup technologies (VEEAM, Crashplan, etc.)
- Familiar with anti-virus technologies (AV Defender, etc.)
- Familiar with software deployment technologies (ghost, repackaging tools)
- Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)
- Familiar with remote access technologies (VPN, terminal services)
- Knowledgeable about current Microsoft Windows operating systems
Desired Technical Support Experience and Qualifications
- 4 year Bachelor's degree
- Relevant certifications (MCP, CCNA, etc.)
- Experience in customer service
Benefits
- 100% of medical, dental, vision for you and your family
- 401K with company match up to 4% of salary
- Certification reimbursement and annual training budget
- 17 Days PTO per year in addition to paid training days
- Bonuses for referring new clients or employees
Salary
- $55,000 to $65,000 per year.
Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.
Top Skills
What We Do
Xantrion is a dedicated cybersecurity and IT partner that proactively protects the business you have built and strengthens your IT infrastructure as you grow. We bring a flexible, customer-centric approach to creating the building blocks of a more secure and resilient tech ecosystem. We take pride in working tirelessly to prevent issues, or to address them, as they arise. We are invested in understanding your business, so we can provide the right solutions as it evolves, including ones you may never have considered before.
Our industry-focused Managed Security and Supplemental IT solutions, more than 20 years’ of experience, and 24/7 technical support have put us in the top 1% of Managed Security Service Providers (MSSPs) for growing and mid-market companies in the United States.
Headquartered in Oakland, CA we are proud to be named one of the Best Places to Work in the San Francisco Bay Area.
To learn more, visit xantrion.com or call (510) 272-4701. If we can’t assist you, we know someone who can!
