Akur8 is a fast-growing InsurTech scale-up on a mission to help insurers make better decisions, faster.
Our SaaS platform turns complex risk data into clear, transparent insights, enabling teams to price risk accurately today and anticipate claims tomorrow.
Powered by advanced analytics and transparent machine learning, Akur8 brings speed, reliability, and clarity to critical insurance decisions — developed by multidisciplinary teams in product, engineering, and actuarial expertise.
Recognized globally, Akur8 has been featured in:
CB Insights’ Insurtech 50 (2025)
CNBC’s InsurTech Top 150 (2025)
InsurTech100 Global Insurtech Top 100 (2025)
Professional Equality Index 97/100 (2025)
With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents — scaling rapidly in mature insurance markets.
We are proud to be an equal opportunities employer, assessing all applications fairly based on skills, experience, and potential. Diversity, equality, and inclusion are core to who we are.
As Akur8 continues to expand globally, we're looking for an IT Support Engineer with a strong expertise in multi-country payroll and HR operations to help improve our operational excellence and compliance across all our entities (France, Canada, USA, UK, Japan, Italy, Germany, Spain and growing).
This role sits at the intersection of technical expertise, employee experience, and operational rigor. You will interact with teams across the company and collaborate closely with our Security team to keep Akur8's infrastructure robust and compliant.
As an IT Support Engineer, you will:
- Provide day-to-day technical support for employees, troubleshooting hardware, software, and access-related issues.
- Manage user accounts and permissions across platforms including Okta, Google Workspace, Microsoft 365, Slack, and other business applications.
- Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) throughout employee lifecycle processes.
- Lead IT onboarding and offboarding activities, including account provisioning, equipment management, and employee training on IT tools and best practices.
- Maintain accurate hardware and software inventories and ensure asset lifecycle tracking.
- Support unified communications and meeting room technologies across all Akur8 offices.
- Collaborate with the Security Team to implement and maintain IT security standards, policies, and best practices.
- Contribute to the continuous improvement of IT processes, documentation, and end-user experience.
Joining Akur8 as an IT Support Engineer means tackling exciting challenges such as:
- Supporting a rapidly growing and internationally distributed team.
- Contributing to the evolution of IT operations and security practices.
- Working with modern workplace technologies in a fast-paced, innovative environment.
- Having a direct impact on employee productivity and experience across the organization.
We're looking for a proactive and service-oriented IT professional who enjoys solving problems and helping others succeed.
Ideal candidates for the role fit the following criteria:
- 1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role.
- Basic scripting or automation skills (Bash, PowerShell, Python, or similar).
- Have hands-on experience troubleshooting macOS and Windows environments.
- Possess a basic knowledge of network fundamentals (Wi-Fi, Ethernet, VPN, DNS, Internet connectivity)
- Have experience managing user accounts and permissions within modern SaaS environments.
- Fast learner who enjoys adopting new technologies and improving processes.
- Have excellent communication and interpersonal skills with a strong customer-service mindset.
- Fully fluent English, both written and spoken, and are comfortable working in a multicultural, international environment
Bonus Skills
- Experience with VMware Workspace ONE or other Mobile Device Management (MDM) solutions.
- Familiarity with Google Workspace, Microsoft 365, Okta, and Atlassian products.
- Experience supporting a hybrid or international workforce.
IMPORTANT: You must possess an employment status that will allow work from our offices in France.
As a newcomer, you'll be joining a diverse, highly skilled and motivated team, with a strong Tech DNA, colleagues that are eager to share their knowledge and passion.
We care about strong teamwork and a positive day-to-day environment. The team regularly connects through optional activities such as team lunches, sports, karaoke, or occasional after-work gatherings.
In addition to this, we will provide you with:
Competitive salary + annual bonus
Hybrid office/home working policy
25 days of paid holidays + RTT
Gym membership with Gymlib
Excellent health insurance (including spouse and family coverage) with Alan
Swile lunch vouchers (12,10€)
Public transportation reimbursement (75%) + sustainable mobility allowance
IT equipment allowance (500€)
Sponsored crèche access with Babilou
Free cafeteria with fresh fruit, drinks and snacks
Great office in the heart of the 9th arrondissement of Paris
We may use artificial intelligence (AI) tools to assist with certain stages of the recruitment process. These tools are used to support our recruitment team and do not replace human decision-making. Final hiring decisions are always made by people. If you would like further information about how your data is processed, you can contact us at [email protected].
Skills Required
- 1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role.
- Basic scripting or automation skills (Bash, PowerShell, Python, or similar).
- Hands-on experience troubleshooting macOS and Windows environments.
- Basic knowledge of network fundamentals (Wi-Fi, Ethernet, VPN, DNS, Internet connectivity).
- Experience managing user accounts and permissions within modern SaaS environments.
- Excellent communication and interpersonal skills with a strong customer-service mindset.
- Full professional fluency in English, written and spoken.
- Possess employment status that allows work from Akur8 offices in France (work authorization).
- Experience with VMware Workspace ONE or other Mobile Device Management (MDM) solutions.
- Familiarity with Google Workspace, Microsoft 365, Okta, and Atlassian products.
- Experience supporting a hybrid or international workforce.
Akur8 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akur8 and has not been reviewed or approved by Akur8.
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Healthcare Strength — Health coverage is described as including family-friendly health plans and health insurance. This points to a solid core medical offering that supports employees and their families.
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Parental & Family Support — Family support includes childcare/nursery facilitation with priority access in Paris alongside family-oriented health plans. This signals attention to parents’ needs, even if availability varies by location.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks span gym memberships, monthly massage sessions, yoga, mindfulness activities, social events, and well-equipped offices. These benefits complement pay by enhancing day-to-day experience and community.
Akur8 Insights
What We Do
Our end-to-end actuarial pricing software delivers tremendous value to P&C and health insurers ready to join the pricing revolution. We unlock untapped combined ratio improvement potential, powered by proprietary Transparent AI and machine learning automation.
