IT Support Engineer

The IT Support Engineer plays a key role in ensuring the smooth operation of the organization’s technology environment. This position is responsible for delivering high-quality technical support, maintaining computer systems and networks, and assisting end-users with hardware, software, and connectivity issues. Reporting directly to the Director of IT Infrastructure, the IT Support Engineer will combine strong technical expertise with excellent problem-solving and communication skills to keep systems secure, reliable, and efficient. This Position is a M,T 3:00pm - 12:00am, Wed-Sun 6:00am - 3:00pm

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 2+ years of experience in IT support, helpdesk, or a similar technical role.
• Strong knowledge of computer systems, networks, hardware, and software.
• Skilled in diagnosing and resolving technical issues quickly and effectively.
• Proficient with multiple operating systems and common business applications.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently as well as collaboratively in a team environment.

DUTIES AND RESPONSIBILITIES:

• Provide timely technical support for hardware, software, and other issues via in-person, phone, or remote methods.
• Manage the full lifecycle of company laptops, desktops, and related peripherals — including configuration, maintenance, upgrades, and disposal.
• Lead IT onboarding and offboarding processes — set up devices, accounts, permissions, and access for new hires; ensure asset return for departing staff.
• Deploy, maintain, and audit all UPS (Uninterruptible Power Supply) devices connected to desktops, instruments, and other equipment — including testing, and performing battery replacements.
• Maintain accurate inventory of all IT assets and ensure proper documentation.
• Manage user accounts, permissions, and passwords in line with security policies.
• Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary.
• Document technical procedures, troubleshooting guides, and user instructions.
• Perform regular system checks, maintenance, and audits to ensure optimal performance and compliance.
• Collaborate as needed to implement upgrades, patches, and technology improvements.
• Provide user training and guidance on technology best practices.