1GLOBAL is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide.
We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 70 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.
1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding US$200 million and profits of over US$25 million, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients.
Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to 500 experts across 15 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.
Position Overview
We are looking for a talented IT Support Engineer, to join our Technology Team. You will oversee and manage the 1Global IT technology activities, regarding infrastructure, hardware and systems, ensuring day-to-day operations and IT platforms integrity and stability. Responsibilities include IT strategy, team management, security, risk management, and budgeting.
Key Responsibilities
• Hardware Maintenance: Install, configure, and repair computers, mobile devices, headsets, and other peripherals.
• Software Support: Ensure the smooth operation of Windows environments and troubleshoot system issues.
• Incident Management: Use JIRA to track, manage, and resolve IT support tickets effectively.
• Inventory Management: Monitor and maintain hardware inventory to ensure availability for team members.
• User Support: Provide friendly and professional assistance to staff, addressing their IT concerns promptly.
• Collaboration: Work with senior IT team members on complex issues and contribute to ongoing projects.
• Provide technical support to employees, establish helpdesk procedures, develop training programs, and documentation.
• Ensure compliance with regulations, industry standards, and data privacy laws.
• Evaluate latest emerging technologies to support the high-performance organizational needs.
• Oversee day to day IT activities on the São Paulo office.
• Oversee the Organization’s reliable, secure, and scalable IT infrastructure, including networks, hardware, and systems.
• Manage IT projects, defining scope, resources, and ensure timely delivery.
• Drive technology vendors relationships, inside the procedures defined by the Procurement team.
Requirements
• Proven IT support role of multidomain IT Team. Mobile telco industry experience is a plus.
• Strong knowledge of Azure, MS 365, Defender, and Intune. Network and Security equipment is a plus.
• Analytical skills, data-driven approach, and awareness of compliance and security requirements.
• Experience in managing relationships with suppliers/partners and excellent communication skills.
• Graduate in computing/engineering or equivalent degree is a plus
• Solution-oriented mindset and customer service centricity.
• Ability to work in a multicultural environment.
Benefits
What we offer?
- CLT contract — enjoy job stability and reliable benefits that value your work
- Quarterly performance bonuses to reward your hard work and achievements
- Meal allowance paid into Caju card — R$100 per working day
- Health insurance with SulAmérica — 50% covered by the company
- Extended parental leave - 180 days of maternity leave and 20 days of paternity leave.
- Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child
- Kickstart your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin)!
Why 1GLOBAL?
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
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What We Do
WE’RE ON A MISSION TO CONNECT THE WORLD SEAMLESSLY That’s why we aim to enable more connections than anyone else and why we’ve been pioneering the eSIM revolution from the very beginning. From international enterprises and consumers to IOT device makers and Telecommunications operators, our global network and connectivity solutions enable people, devices and networks to connect anywhere, instantly, with one platform to connect billions. Headquartered in the UK and with offices across four continents, we’ve invested over £550 million in building our unique proposition and becoming one of the world’s leading innovators in eSIM, cloud and digital solutions. As a result, we’ve become a leading technology company and eSIM trailblazer that’s trusted by thousands of international businesses across hundreds of countries, including global brands, powerhouse network providers and leading banks and financial institutions. One truly global network. One global supplier. One complete solution that revolutionises the world of connectivity and connects people, devices and networks seamlessly all around the world. Because we believe that the better the world communicates, the better the world.
