IT Support Engineer

As an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide. You’ll manage and resolve hardware and software issues, maintain equipment inventory, and help onboard new team members, ensuring our IT infrastructure runs smoothly and securely.

Responsibilities:
 

• Give users timely and efficient desktop and local infrastructure support across the organization

• Provide professional IT support to our employees remotely across different locations & time zones

• Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs

• Identify opportunities to reduce service requests through better user training and/or documentation

• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation

• Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process

• Work with auditors to ensure that procurement procedures are being followed

• Manage the onboarding & offboarding process, including for remote workers

• Manage and maintain A/V equipment

• Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)
   

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.

• An IT professional with 3+ years hands-on experience in IT Support and/or Administration

• Broad experience in IT delivery at growing companies

• Experience in a multi-OS environment (MacOS, Windows, Linux)

• Excellent diagnostic and problem-solving skills

• Excellent communication and interpersonal skills

• Outstanding organizational and time management skills and a passion for IT service improvement

• Proven ability to provide proactive customer service with strong attention to detail  

• Experienced with Active Directory/Azure/GSuite environments

• Experience supporting Audio conference room technologies

• Additional experience with tools and systems like Meraki, Zoom, Jira, Intune, Jamf and Slack

• Availability for participating in a monthly on-call IT Support rotation is mandatory

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines.  We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.

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Expected base compensation salary range $80,000 - $100,000. In addition to base pay you will receive company RSUs as part of the compensation package.

Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

For U.S. employees, this role is currently eligible for a benefit package that includes competitive medical, dental and vision insurance, a retirement savings plan, wellness benefits, travel expenses and subsidized lunch no matter where you live.

Other benefits vary from country to country. You’ll get a detailed offer at the final stages of the hiring process, though salary expectations may be discussed earlier in the process.