IT Support Engineer

Evolution is a multinational business at the forefront of the online gaming industry. We have an extensive track record of number 1s and are always looking for great people to help us create the next big product hit. Our team of 1,000+ engineers operates out of 8 engineering hubs running code 24/7/365 to serve users around the world. This is run through a modern software stack that supports over 250 fully automated releases per month in our main live environment. We believe in building in-house competence and agile work processes so that we can deliver on our Engineering mission: A flawless player experience.

We appreciate all applications and interest in Evolution. This is a 100% on-site position. Based in São Paulo, Brazil.

• First/Second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning. equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

• Secondary (higher, special etc.) education.
• Good fluent written and spoken English. and Swedish
• Good communication and presentation skills.
• Ability to create structured documentation.
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions.
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• At least 2 year experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.

Exiting opportunity at our brand-new office in the heart of São Paulo with amazing colleagues! Join our dynamic international team and be a part of a vibrate work environment where innovation thrives. Embrace the city´s energy as you contribute to our company´s growth! 

Join our dynamic international team and be a part of a vibrant work environment where innovation thrives. Embrace the city´s energy as you contribute to our company´s growth!

Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.

Our benefits are

• Competitive pension, health and medical insurance
• 30 paid vacation days 
• Fitness benefit (Friskvårdsbidrag)
• Professional growth
• Sport activities, parties, team buildings 

If you want to be part of one of the most exciting industries in the world, then apply now and be a key player in our success story!

We appreciate all applications and interest in Evolution. This is a 100% on-site position. Based in São Paulo, Brazil.