As an IT Support Engineer, you'll provide hands-on IT support and manage IT operations for our employees across various locations. You’ll play a key role in maintaining IT systems, managing inventory, and ensuring seamless onboarding and offboarding processes. In your day-to-day, you will:
• Provide professional IT support to employees locally in Kyiv and remotely across different locations
• Monitor and respond to IT Helpdesk requests in line with agreed SLAs
• Manage IT equipment inventory
• Manage onboarding and offboarding processes, including for remote workers
• Oversee and maintain A/V equipment for onsite events and meeting rooms
• Handle endpoint installations, upgrades, and troubleshooting for Windows, MacOS, and Linux environments
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This is primarily an on-site role, with the possibility of a hybrid arrangement within the team: 4+1.
Qualifications• 3+ years of hands-on experience as an IT professional in IT support and/or administration
• Experience with full IT asset lifecycle management
• Proficiency in managing multi-OS environments (MacOS, Windows, and Linux)
• Strong troubleshooting, problem-solving, and communication skills
• Experience with Active Directory, Azure, and GSuite environments
• Familiarity with audio conference room technologies and tools like Meraki, Jira, Intune, Jamf, and Slack
• Proactive customer service mindset with attention to detail
• Strong ability to work collaboratively within a team
• Good spoken and written English
• Experience with automation, scripting, and AI tools or products – an advantage
Additional Information
We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.
Top Skills
What We Do
Wix started out small with a huge idea: To give anyone, anywhere the ability to build a website and create an online presence. Today, with over 200 million users worldwide, we empower any business, community or person to fulfill their dreams and be successful online.
Our vision is big - our drive is bigger.
Why Work With Us
Our work is meaningful. Product innovation is inspired by our users’ unique needs, and how we show up for them can make a big impact on their success. We believe in balancing flexibility and well-being with empowerment and ownership, giving our people the space and support to grow on their own terms and in their own way.
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