IT Support Engineer

Netrix Global is seeking an IT Support Engineer to provide first-level technical support and service desk assistance for internal users and clients. This role is ideal for early-career professionals who are eager to learn, grow, and contribute to a collaborative IT team. 

• Respond promptly to incoming calls, emails, and service desk tickets, documenting incidents accurately in the ticketing system. 
• Perform initial troubleshooting for hardware, software, and network issues, escalating complex problems to senior engineers as needed. 
• Support users with Windows 11, Mac OS, Microsoft 365 (M365), and cloud-based desktop environments (Windows 365 Cloud PC, Azure Virtual Desktop). 
• Assist with user account creation, password resets, and access rights management. 
• Provide clear, courteous, and professional customer service to all users. 
• Monitor system alerts and enforce basic security guidelines. 
• Maintain documentation of support activities and solutions. 
• Collaborate with team members to resolve issues and participate in ongoing training.

• 0–2 years of experience in IT support, help desk, or technical support roles. 
• Familiarity with Windows 11, Mac OS, and Microsoft 365 applications. 
• Basic troubleshooting and problem-solving skills. 
• Good communication and interpersonal skills. 
• Ability to follow instructions and work as part of a team. 
• Customer service orientation and willingness to learn. 

Preferred Skills

• Experience with service/help desk platforms and remote support tools. 
• Exposure to cloud desktop environments (Windows 365, AVD). 
• Documentation and organizational skills. 

Education

Bachelor’s degree or diploma in Computer Science, Information Technology, or related field (preferred but not required). 

Areas of Expertise

• Technical Support (Entry Level) 
• Application Support (M365, Cloud PC, AVD) 
• Troubleshooting 
• Customer Interaction 
• Documentation 

Location: Philippines, Hybrid

At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose. 

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!      

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.     

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.    

At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.    

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, time off when you need it, and a casual work environment.   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion, and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global, please go to www.netrixglobal.com