DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Role Description
Are you searching for a role in a fast-growing, world-leading technology company?
DTEX Systems is looking for an IT Support Engineer to help keep our global team stay operational. Working in the US team, you'll be responsible for desktop, administrative, and cloud support for users across the US, Australia, India, and the UK.
Role & Responsibilities:
- First and second level support for desktop and general IT requests
- Administration of Office 365 and cloud services
- Onboarding and offboarding users
- Maintaining adherence to security policies and standards
- Management of incidents, problems, changes.
- Troubleshoot a wide variety of issues across services and levels of the stack
- Management of mobile devices & policies (JAMF, Intune, WorkspaceOne, Tanium, etc)
Skills & Knowledge:
Technical Skills
- Windows desktop / Server / Active Directory
- Microsoft 365 (Office & related products)
- MacOS & Hardware
- Basic networking – switching / routing / firewalls / wireless
- Ticketing system experience (JIRA, Zendesk, ServiceNow)
Professional Skills
- A pleasant demeanor and positive approach
- Exceptional problem-solving skills.
- Excellent written and verbal communication skills.
- Strong sense of ownership
- Ability to prioritize effectively.
- 2+ years in a helpdesk / ServiceDesk / technical support role
Education
- Bachelor's degree or equivalent experience
This position is open to U.S. based candidates only. Unfortunately, we are unable to provide work visa sponsorship at this time.
We take good care of our people. Our benefits include:
- Fully remote company
- Comprehensive health, vision, and dental coverage
- Flexible time off
- Company computer hardware of your choice
- Work from home setup reimbursement
- Health & wellness perks including
- Virtual events, happy hours, trivia, and fun
- Monthly Internet & Phone Reimbursement
- Opportunities to learn and grow
DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?
DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $140k-$170k
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What We Do
As the global leader for insider risk management, DTEX empowers organizations to prevent data loss and support a trusted workforce by stopping insider risks from becoming insider threats. Its InTERCEPT™ platform consolidates the essential elements of DLP, UBA and UAM in a single light-weight platform to detect and mitigate insider risks well before data loss occurs. Combining AI/ML with behavioral indicators, DTEX enables proactive insider risk management at scale without sacrificing employee privacy or network performance. Whether you are just starting to build your insider threat program or want to learn more about how to integrate DTEX into your current tech stack, such as Microsoft E5, CrowdStrike, or Splunk, we're here to help. Our platform is scalable, easy to use, and provides the visibility you need for a remote working world. Request a demo with us today so we can show you exactly how DTEX InTERCEPT can help you manage internal risk: https://www.dtexsystems.com/request-a-demo/.
Why Work With Us
Our philosophy towards our business is the same as our philosophy towards technology: People come first. Our core values guide our behavior, decision-making, and you’ll find a group of individuals that really care about meeting or beating client expectations every time – building proactive relationships along the way
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