Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do:
NinjaTrader is scaling rapidly, and our IT Support Engineer will be at the center of that growth — ensuring our people, systems, and tools work seamlessly together. This role is not just about resolving tickets; it’s about building and maintaining the modern IT foundation that powers a global fintech business. From managing identity and device security to automating SaaS workflows, you’ll be a critical partner in enabling productivity, safeguarding access, and delivering exceptional employee experiences across the company.
In this role you will:
- Provide responsive, courteous, and high-quality support for employee requests across desktop, laptop, software, mobile devices, and business-critical applications
- Administer Okta as our Identity Provider (IDP), including SSO and SCIM provisioning/de-provisioning to ensure secure and efficient user lifecycle management
- Manage and support JAMF (for macOS) and Intune (for Windows devices) to ensure compliance, security, and a consistent end-user experience
- Administer and support SaaS applications including Slack, Office 365, and Google Workspace, ensuring smooth onboarding/offboarding, license management, and integrations
- Configure and optimize JIRA Service Desk automation to streamline ticket routing, approvals, and resolution workflows
- Deliver end-user training and frontline support via phone, email, and chat with a focus on professionalism and rapid issue resolution
- Log, track, and manage requests using our service desk system, applying analytical skills to determine when escalation is required
- Contribute to improving IT processes, automating provisioning, and enhancing security posture as we scale
What you'll need:
- 3+ years of IT support or IT systems engineering experience in a modern enterprise environment
- Strong knowledge of Okta administration (SSO, SCIM, MFA policies)
- Hands-on experience with JAMF and Intune for device management
- Experience supporting Slack, Office 365, Google Workspace, and other SaaS productivity tools
- Experience with JIRA Service Desk administration and automation
- Familiarity with Microsoft, Apple, and Linux operating systems
- Strong troubleshooting and analytical skills to quickly diagnose and resolve issues
- Ability to thrive in a fast-paced, scaling organization, working independently under minimal supervision
Bonus points for:
- Associate’s or bachelor’s degree in a technology-related field or industry certifications (Okta, Jamf, Intune, CompTIA, etc.)
- Experience automating IT workflows and SaaS user lifecycle management
- Prior support experience in a cloud-first SaaS or fintech company
Compensation:
The salary range for this role will be $60,000.00 - $75,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.
Location:
This role is based in Chicago, IL. We are not open to remote candidates for this role
Hybrid:
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:
- 20 additional flex remote days annually
- 5 Company Wide Office-Optional weeks tied to major holidays
Our Core Benefits Include:
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Top Skills
What the Team is Saying
What We Do
More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003, we've been building better futures for all traders by making futures trading more accessible, scalable, and user-friendly.
As a bold, innovative thought leader in the trading space, we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support, daily free education and analysis, access to developer apps, and much more.
We believe in the power of innovation to drive futures trading forward. Together, we continue to redefine what's possible in trading, advocate for our customers, and provide the best tools, support, and experiences to the fast-growing retail futures trading community.
Located in Chicago, our entrepreneurial, employee-centric culture is inspiring, innovative, and inviting. We're committed to diversity, equity, and inclusivity, so our team members feel at ease to be themselves and empowered to deliver the work they do best.
Why Work With Us
Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader, you become part of an innovative, forward-looking community that encourages creativity, collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.
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NinjaTrader Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
