About the Company
At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier
We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.
About the Role
In this role, you will deliver remote desktop support to a global team across multiple countries such as the UK, South Africa, Spain etc. Take proactive ownership of all customer-reported issues, ensuring they are followed through to resolution. Also, requires investigating, identifying, diagnosing, and troubleshooting system-related problems to ensure minimal disruption to business operations. You will also follow proper escalation procedures for unresolved issues and use the Jira ticketing tool to track and manage them effectively.
What You'll Do
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask employees targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk employees through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal/external teams (e.g. software developers/partners)
Provide prompt and accurate feedback to customers
Refer to internal databases or external resources to provide accurate tech solutions.
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with employees to ensure their IT systems are fully functional after troubleshooting
What You’ll Need
2+ years of experience in IT support
BS degree in Information Technology, Computer Science or relevant field
Experience in Data backup, Windows updates, MacOS, Group policy, Active directory/ Azure AD, DNS, DHCP, Networking, Anti-Virus application, security Group, OUs. VoIP Network, Intune.
Good to have experience in ITIL process knowledge, Video Conferencing, Microsoft teams
Bonus Points
BS degree in Information Technology, Computer Science or relevant field
ITIL v4
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Experience within the finance software industry will be an advantage
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What We Do
At Redpin, our mission is to bring global citizens and businesses together by simplifying life’s most important payments.
Our world-class payments network and human-centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. We are reshaping the age old property market by connecting the dots across the entire ecosystem, from buyers and sellers, to legal service firms and title companies to property management, banks and real estate agents.
Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide, working together to connect the dots for hundreds of thousands of customers around the world.
By combining the brightest minds in global tech with our integrated portfolio of market-leading products and services, we are carving out a path to transform the global property market, making it faster, simpler and safer to buy property abroad.
