IT Support Engineer

Company Description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stow's end users across various locations including North Europe (including our HQ), US, and UK. This role encompasses both first- and second-line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.

To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It's important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.

You will be responsible for ;

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment, as necessary.
• Testing innovative technology.
• Possibly training junior staff.
• Creating and maintaining a knowledge database and manuals for end-user to minimize the need for support.

Qualifications

• You have a degree in Computer Sciences, IT, ...
• You have 3-5 years experience in a relevant position.
• Microsoft Windows 10 & 11 have no secrets for you. 
• Experience with Microsoft Teams, Outlook and SharePoint Online. 
• It is necessary to have a great blend of creative and technical ability
• You are a strong customer service orientation (“Customer first” mindset) 
• You are flexible, positive and open minded. 
• You are enthusiastic about working in an international environment, embracing diverse cultures and countries. 
• You are able and eager to learn and evolve your skills. 
• You are a driven and enthusiastic team player, who loves to take initiatives. 
• You are fluent in English and Dutch. French is a plus. 

Additional Information

What do we offer you?

• You will work closely together with other rack stars in an open and enthusiastic environment.
• The necessary freedom and possibility to take initiative. 
• An intensive training by experienced people.
• An attractive salary in an international environment with benefits: 
  • Group & health insurance
  • Meal vouchers (8€)
  • Laptop
  • CAO90 Bonus
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
• Satellite office in Berchem ( Antwerp )

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.