Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!
Who We Are
Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.
Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.
Deepwatch recognition includes:
- 2023, 2022 and 2021 Great Place to Work® Certified
- 2023 and 2022 Forbes America’s Best Startup Employers
- 2023 and 2022 Fortress Cybersecurity Award
- 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
- 2022 Cigna Healthy Workforce Silver Designation
- 2022 Cybersecurity Excellence Award for MDR
IT Support Specialist
Location: Tampa, FL (hybrid)
As an IT Support Specialist at Deepwatch, you will be a crucial force in enhancing the performance, stability, and security of our technology landscape. You will play a key role in implementing and maintaining secure and standardized technology solutions. In this pivotal position, you'll drive innovation and operational excellence, shaping the future of our technology and security initiatives. Your expertise will be vital in guiding Deepwatch to new heights of success in an ever-evolving digital environment.
In this role you'll get to:
- Manage the helpdesk ticket queue, ensuring prompt resolution of user issues
- Oversee the complete employee on and offboarding process with precision and care
- Provide exceptional troubleshooting and break/fix support, delivering outstanding service
- Assist in compliance initiatives to ensure the company remains audit-ready and secure
- Provision and manage access to essential tools, ensuring seamless operations
- Configure SSO and federations to streamline user access and improve security
- Collaborate with InfoSec to modify system configurations, enhancing overall security posture
- Ensure accurate documentation and maintain inventory records for efficient operations
- Deliver technical support with expert troubleshooting to quickly resolve user issues
- Identify recurring ticket trends and implement root-cause analysis to prevent future incidents
- Manage MDM solutions to maintain security and compliance across all corporate devices
- Proactively detect and respond to IT and security events, ensuring swift mitigation of risks
- Maintain SaaS compliance by addressing Shadow IT and ensuring authorized tool usage
- Deliver comprehensive IT and security training, empowering employees to reduce risks
- Assist in vulnerability management efforts to identify and mitigate threats proactively
- Maintain internal platforms for peak performance, enforcing strong security standards
- Work with industry-leading tools such as Kandji, Google Workspace, Torq, Zoom, Slack, and Okta
To be successful in this role you'll need:
- Experience as a help desk, IT support technician or related user service role
- Familiarity with macOS, enterprise management, upgrades, and deployments
- Proficiency in administering Google Workspace
- Experience in asset management and inventory control
- Knowledge of SAML protocol as it applies to single sign-on
- To be detail-oriented in planning, execution, and follow-up to ensure high-quality results
- Commitment to integrity, transparency, and ethical behavior
- Be comfortable with change and able to adapt to new challenges and environments
- To be organized, collaborative, detail oriented, a good communicator with a commitment to integrity, transparency and ethical behavior
- Relevant IT and Security certifications
- A degree in IT, Security, or a related field or have equivalent work experience
ITAR Compliance
This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:
- A citizen of the U.S.;
- A lawful permanent resident of the United States;
- A person admitted to the United States as a refugee; or
- A person that has been granted asylum by the United States government.
The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.
The anticipated salary range for this role is $63,000 to $75,000 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
What We Offer:
Deepwatch is excited to provide benefits designed to support team members and their families. Including:
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits, starting at $3,000 annually
- Wellness contests and monthly educational programs
- 401(K) retirement program with employer match
- Learn more here: Deepwatch Benefits
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here.
Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact [email protected] for further information.
All Deepwatch employees are expected to:
- Be interested in and able to work remotely from a home office when not at a corporate office
- Pass a pre-employment background and drug screen in accordance with applicable laws
Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.
Top Skills
What We Do
Advanced managed detection and response to secure the distributed enterprise
Managed Detection & Response
Our Managed Detection and Response (MDR) Services provide 24/7/365 threat monitoring, alerting, validation and proactive threat hunting. We provide comprehensive management of a suite of best-in-class security technologies and tightly integrate those with our innovative cloud SecOps platform and Deepwatch IP and applications to deliver unparalleled outcomes. The result is that we only alert you to the most sophisticated security incidents. Merging our SecOps platform with relentless customer service, we’re redefining the way managed security services are delivered.
Our Approach
Deepwatch MDR cyber security delivers an innovative, white glove solution for maintaining an updated view of information security risks across your organization. We provide senior leaders, IT and security personnel with around-the-clock monitoring of your organization’s assets using event monitoring of logs, automated mapping of use case data (SOAR), automated response and human contextual analysis, incident alerting and response, incident case management and threat hunting. What’s more, we assign a named Deepwatch team of experts to each customer — known as our Squad Model. This model ensures continuity in context, providing seamless coverage of all aspects of monitoring our customers’ security operations.
Customers build strong relationships with our team, and know who to call for support, collaboration, and to resolve issues. As a result, we are hyper responsive and we partner closely with you to continually enhance your security posture and network defenses.
Endpoint Detection and Response Management
Complete solution for your security operations from endpoints to SIEM
Unified visibility, detection, and remediation of threats with best-in-class endpoint detection and response (EDR) technologies integrated with one cybersecurity platform.
Vulnerability Management
Your business is only as strong as your security posture. Our continuous Vulnerability Management Services serve as a baseline for us to collaborate to discover the critical assets, threats and vulnerabilities relevant to your organization. Deepwatch provides the people, process and technologies to fully or partially administer vulnerability management programs that fit your unique needs and requirements.
Why Work With Us
Our collaborative culture and remarkable growth provide limitless opportunities to grow personally and professionally while enjoying what you do. Our unique, fully remote (from inception) work environment is developed with employee needs in mind, giving you the flexibility and benefits to take your cybersecurity career where you want.
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