IT Support Engineer

Squarespace is searching for an IT Support Engineer to join our team responsible for end-to-end support of our growing global company. You'll find yourself working with many different departments on projects ranging from securely rolling out company wide services to helping the Engineering teams build tools to support our product, or simply finding ways to automate IT systems related tasks. You will report to the Manager of IT in New York City. This is a hybrid role with 3 days in the NYC office.

You'll Get To…

• Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devices
• Assist staff and guests with phone, video and video conferencing equipment
• Help run, update, and train users on global video conferencing solutions and other telecommunications channels
• Use excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures and services.
• Onboard new hires with provisioning of computers, new accounts and general use of deployed software in use at Squarespace.
• Asset management (computers, monitors, other hardware, software licenses)

Who We're Looking For

• 1+ year of experience in IT support
• Experience troubleshooting both software and hardware of OS X, and to a lesser extent Windows machines
• Administration and support of business applications such as: Google GSuite, Dropbox, Microsoft Office, Slack, Okta, and Atlassian Suite
• VPN and general client machine troubleshooting, AV setup/troubleshooting
• Experience with troubleshooting wired and wireless networks; familiar with protocols such as TCP/UDP, DHCP, and DNS
• Knowledge of fleet management (JAMF MDM) systems and basic system imaging and package management (Homebrew, Autopackage, etc.)
• Experience producing webcast ready AV control rooms for large presentation spaces a plus
• Familiarity with Information Security best practices.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year!

Cash Compensation Range: $60,500 - $97,750 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to receive an incentive award as part of their total compensation.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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