About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/
Key Responsibilities
- Align daily with your team regarding priorities, projects, tasks and assignments
- Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
- Provide timely and accurate solutions to issues or tasks you are assigned or working on
- Prioritize support to your Manila office coworkers and provide support to other employees globally when needed
- Onboardings & Offboardings following our procedures
- Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
- Be ready to deal with urgent matters sometimes outside office hours
- Make responsible use of your administrator access
- Communicate often with teammates in regards to important decisions or concerns
- Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
- Be willing to go to the Manila office often, 4 times a week
- Overseas business travel required only when needed to
- Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
- Ensure IT policies are adhered to at all times
- Provide orientation and guidance to users on how to operate new software and computer equipment
Professional Experience and Qualifications
- Minimum of 5 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
- Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
- Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
- Understanding of laptops, computers, printers and IT devices in general at a hardware level
- Experience in supporting Windows and macOS on their latest version
- Strong understanding of corporate networking and security practices
- Fluent & preferably certified in English, especially on a support & technical level
- Strong creative and analytical thinking
- A passion for IT Support and willing to learn in its due time
Sound like you? Apply now!
Top Skills
What We Do
Thunes is a B2B cross-border payments network for emerging markets. Our global platform provides seamless transfer of funds between payment systems in more than 100 countries and 60 currencies. We enable mobile wallet providers, technology companies, PSPs, money transfer operators and banks to make financial services accessible worldwide.
We offer four key payment solutions:
•Remittance processing, which fosters worldwide financial inclusion
•Mass payouts, which support globalisation and the sharing economy •Virtual Accounts, which help corporates around the world boost their revenue
•Business payments, which enable businesses to trade easily across borders Since Thunes was established in 2016, we’ve processed real-time transactions for millions of people across the world.
Thunes is headquartered in Singapore with regional offices in London, Shanghai and New York.
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