VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday. We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values. People who say “I’ll find a way” instead of saying “it can’t be done.”
At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.
Role & Responsibilities
VideoAmp is seeking a highly skilled and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing advanced technical support and guidance to our organization's users and ensuring the stability, integrity, and efficient operation of our IT infrastructure. The IT Support Engineer will play a key role in resolving complex technical issues, implementing IT solutions, and contributing to the continuous improvement of our IT systems and processes.
- Serve as the first point of contact for user support requests related to computer systems, software, networks, printers, mobile devices, etc.
- Diagnose and resolve technical hardware and software issues through problem analysis, testing, reinstallation and configuration
- Manage on-site and remote support using help desk tools to track issues and document solutions
- Provide support for audio visual equipment and conference rooms.
- Manage onboarding\offboarding processes
- Provide training and guidance to users on applications, procedures and best practices
- Identify opportunities to improve IT systems, processes and customer service
- Maintain current knowledge of technologies and industry best practices
Qualifications
- 3+ years of administration and support of MacOS/Windows environments - analyzing, troubleshooting, and resolving issues with application and networking issues.
- Ability to work collaboratively in a team environment
- Excellent written and verbal communication skills.
- Strong ability to diagnose problems and a self-starter.
- Bash and Python scripting are a plus.
- Must be based in the LA area and travel into the office a minimum of 2 days per week.
What We Offer
This position has a minimum salary of $80,000 - $100,000.00 + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.
- Discretionary and flexible paid time off
- In addition to standard US holidays off, VideoAmp employees receive a full week off for Summer Break and another full week off for Winter Break
- Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
- Professional and personal support with licensed therapists and career coaches
- Unlimited financial wellness sessions with Origin financial advisors
- 401k Plan
- Pre-Tax Savings Plans, HSA & FSA
- $10,000 towards services and treatments that support family planning
- Cell Phone Reimbursement
- Paid Maternity and Parental Leave for All Family Additions
We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you.
Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team - join us and make an impact!
#LI-Remote, #LI-Hybrid, #LI-Onsite
What We Do
We believe every human on the planet should have the option of free access to the world’s information and content. In many cases this belief is powered by a three way value exchange between a publisher producing free content, a consumer consuming it and an advertiser paying the publisher for the chance to connect with its audience.
The underpinning of this value exchange relies on having an independent auditing, measurement and optimization layer to power the transaction between the advertiser and publisher.
Today the industry standard tools for advertising and media measurement and optimization are usually designed where increased personalization, higher advertising return on investment and increased publisher revenues often comes with negative trade off for consumer privacy or security risks of leaking private data. We envision a world where this doesn't have to be the case - a world where consumer privacy, security, and governance are incorporated into the fabric of the codebase while enabling the necessary business use-cases to effectively keep the world’s information and content free for everyone.
VideoAmp’s mission is to create software and data solutions to enable advertisers to accurately measure and optimize their entire portfolio of linear TV, OTT, digital and walled garden investments while empowering publishers to effectively align and monetize their audiences with the advertiser’s desired outcome in a consumer-first privacy paradigm.
Why Work With Us
These are our values. Working here you can expect the following:
Unlimited paid time off each year
Company-sponsored health, dental and vision benefits for you and your dependents
Pet Insurance Savings
Work from home set up provided
401k Plan
A progressive approach to paid parental leave
Partner with DoorDash to provide a DashPass
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