We are looking for a skilled and motivated IT Support Engineer / End User Support with at least 1+ year of experience in providing technical support for Windows operating systems, domain environments, and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems, maintaining IT systems, and ensuring smooth day-to-day operations.
Key Responsibilities
- Provide technical support for Windows 10 and Windows 11 operating systems.
- Troubleshoot hardware and software issues on desktops and laptops.
- Install, configure, and maintain operating systems, applications, printers, and other IT peripherals.
- Handle domain joining, user account configuration, and basic domain-related troubleshooting.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, IP configuration, and DNS basics.
- Diagnose and resolve issues related to system performance, application errors, and peripheral devices.
- Maintain IT asset records and document technical issues and resolutions.
- Escalate complex technical issues to the appropriate teams when required.
- Provide timely and effective technical support to end users.
- Minimum 1+ year of experience in IT support, desktop support, or technical support.
- Good working knowledge of Windows 10 and Windows 11.
- Basic understanding of domain environments and domain controllers.
- Knowledge of Active Directory, user accounts, and Group Policy basics is preferred.
- Good understanding of computer hardware, including desktops, laptops, RAM, hard drives/SSDs, and peripherals.
- Knowledge of software installation, configuration, updates, and troubleshooting.
- Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN.
- Good communication skills and a customer-focused approach.
- Ability to troubleshoot problems independently and work effectively in a team.
- Diploma, bachelor's degree, or relevant certification in IT, Computer Science, or a related field.
- Experience working in a corporate IT support environment.
- Familiarity with ticketing systems and IT asset management.
Skills Required
- At least 1 year of experience in IT support, desktop support, or technical support
- Working knowledge of Windows 10 and Windows 11
- Basic understanding of domain environments and domain controllers
- Knowledge of Active Directory, user accounts, and Group Policy basics
- Understanding of computer hardware, including desktops, laptops, RAM, hard drives or SSDs, and peripherals
- Knowledge of software installation, configuration, updates, and troubleshooting
- Basic knowledge of IP addresses, DNS, DHCP, and LAN networking concepts
- Good communication skills and a customer-focused approach
- Ability to troubleshoot independently and work effectively in a team
- Diploma, bachelor's degree, or relevant certification in IT, Computer Science, or a related field
- Experience in a corporate IT support environment
- Familiarity with ticketing systems and IT asset management
What We Do
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online. We work with global online retailers, publishers, CSR groups, non-profits, and government institutions. * Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others. * We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals. * Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions. Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion. Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley
