We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one.
What you'll be working on
Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving.
Managing Microsoft 365 day to day: Outlook, Teams, and related tools.
Managing devices through MDM, keeping them provisioned, secure, and up to date.
Running support through an ITSM tool, so nothing falls through the cracks.
What makes this role different
You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.
Skills we need
Solid experience with day-to-day desktop support.
Strong Microsoft 365 knowledge.
Experience managing devices through an MDM.
Experience working within an ITSM tool/process.
Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.
Based in or able to relocate to Abu Dhabi.
Nice to have
On-prem data centre management.
Networking fundamentals.
Basic cloud knowledge (Azure).
What we're not looking for
This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.
Skills Required
- Solid experience with day-to-day desktop support
- Strong Microsoft 365 knowledge
- Experience managing devices through an MDM
- Experience working within an ITSM tool or process
- Clear, confident English communication
- Based in or able to relocate to Abu Dhabi
- On-premises data center management experience
- Networking fundamentals
- Basic Azure cloud knowledge
What We Do
Analog is an Abu Dhabi-based physical-intelligence company building technology that connects people, places, things, and creatures into a continuously learning system. Its work combines AI, robotics, and spatial computing, including edge-computing and mixed-reality capabilities. The company aims to create human-centered technology that extends human capabilities and links the digital and physical worlds for organizations, communities, and individuals through intelligent platforms, sensors, and connected devices.
