Tkxel Jobs

IT Support Engineer

Tkxel

IT Support Engineer

Posted 10 Days Ago

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Lahore, Punjab, PAK

In-Office

Mid level

Information Technology • Machine Learning • Marketing Tech • Software • App development • Generative AI

Tkxel delivers AI and software solutions for enterprises, specializing in cloud, data, and automation.

The Role

Provides L1/L2 technical support for endpoints, Windows systems, infrastructure, networks, user environments, and Microsoft services. Manages Active Directory, Entra ID, Intune, Autopilot, hardware assets, virtual machines, conference-room technology, and endpoint security tools. Troubleshoots escalated incidents, performs root-cause analysis, maintains documentation, and coordinates with network, systems, and cybersecurity teams. Provides technical guidance to junior support and helpdesk staff.

Summary Generated by Built In

Responsible for providing technical support, troubleshooting IT infrastructure and endpoint

issues, managing systems and user environments, and coordinating with Network, System,

and Cybersecurity teams to ensure reliable and secure IT operations.

Key Responsibilities

 Provide L1/L2 support for hardware, software, Windows, and infrastructure issues.

 Troubleshoot desktops, laptops, applications, drivers, Windows updates, and system

performance.

 Manage Active Directory users, computers, Group Policy, authentication, and domain

issues.

 Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, VPN, and Internet connectivity issues.

 Manage IT hardware, assets, inventory, repairs, and replacements.

 Support conference rooms, displays, audio/video systems, and meeting equipment.

 Support Microsoft Entra ID, Intune, Autopilot, Microsoft 365, and Exchange Online.

 Support endpoint security, Kaspersky, Wazuh, and security monitoring activities.

 Support VMware ESXi and virtual machine environments.

 Perform device provisioning, configuration, deployment, and maintenance.

 Maintain technical documentation, troubleshooting procedures, and asset records.

 Handle escalated incidents and perform basic root-cause analysis.

 Provide technical guidance to Junior IT Support Engineers and Helpdesk staff.

 Coordinate with Network, Systems, Cybersecurity, and other IT teams for complex

issues.

Requirements

Bachelor's degree or diploma in IT, Computer Science, or a related field.

 [3–5] years of experience in IT infrastructure and support.

 Relevant certifications preferred (e.g. CCNA, Microsoft, Linux).

Core Competencies

Troubleshooting & Problem Solving, Incident Management, Root Cause Analysis, Endpoint

& Infrastructure Support, Network Troubleshooting, Security & Compliance, Technical

Documentation, Team Collaboration & Technical Guidance.

Skills Required

Bachelor's degree or diploma in IT, Computer Science, or a related field
3-5 years of experience in IT infrastructure and support
CCNA, Microsoft, Linux, or other relevant certifications

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The Company

HQ: Reston, VA

1,000 Employees

Year Founded: 2008

What We Do

AI driven technology solutions for modern enterprises. We help organizations transform, scale, and innovate through a combination of artificial intelligence and advanced software engineering. By applying intelligent automation and data driven systems, businesses can simplify operations, improve efficiency, and unlock new growth opportunities. Our expertise includes AI strategy and consulting to identify high impact opportunities, AI development to build machine learning models and predictive systems, and intelligent automation to streamline workflows and boost productivity. We also deliver cloud migration, application modernization, embedded systems, and digital product engineering to help businesses move beyond legacy limitations and build scalable, future ready solutions. With a strong focus on results, we enable faster time to market, reduced operational costs, and improved performance across critical business functions. Every solution is tailored to specific goals, ensuring measurable outcomes and long term value. Take the next step toward smarter growth. Contact us now for a consultation and start transforming your business today.