The Role
Provide first-line IT support to employees through in-person, Slack, and ticketing channels. Troubleshoot Windows and macOS hardware and software, administer Google Workspace, Microsoft Entra ID, and device management systems, and manage onboarding, offboarding, access provisioning, device handovers, hardware inventory, and software licenses. The role also requires applying IT security best practices and automating repetitive processes with AI and MCP concepts.
Summary Generated by Built In
Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, Ataccama continues to set the standard for enterprise-grade data trust.
Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Challenging Fun
ONE Team
Customer Centric
Candid and Caring
Aim High
About the Role
You will be the first point of contact for employees across the company, ranging from engineers to VPs and C-level executives, so clear and friendly communication matters just as much as technical skill. You will handle everyday hardware and software issues, manage our core SaaS tools, and help keep our IT processes running smoothly.
What You Will Do
- Be the go-to person for employees needing IT help in person, on Slack, and through our ticketing system.
- Diagnose and resolve hardware issues.
- Troubleshoot software issues on Windows and macOS.
- Administer and support core SaaS systems: Google Workspace, Microsoft Entra ID, and MDM (device management).
- Manage the employee IT lifecycle: onboarding, offboarding, access provisioning, and device handovers.
- Maintain accurate records of hardware inventory and software licenses.
What You Bring (Requirements)
- Hands-on experience in IT or technical support.
- Strong communication skills and a service-oriented mindset.
- Ability to communicate clearly and patiently with people of all technical skill levels, from new hires to executives.
- Genuine enjoyment of helping people, including non-technical users.
- Good written and spoken English.
- Understanding of security best practices in IT.
Preferred Experience
- Administration of Jamf
- Administration of Microsoft Intune
- Administration of Google Workspace
AI Experience
- Passion for automating processes using AI is required.
- High-level understanding of how AI works and how to use it to simplify repetitive work.
- Understanding of MCP (Model Context Protocol) concepts.
Language Skills
- Good written and spoken English
- Native or native-level Czech or Slovak
Perks & Benefits
• Long-Term Incentive Program
• 2 sick days and 25 days of vacation, with the option to request additional Flexible Time-Off days when needed
• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
• Flexible working hours & hybrid work setup
• Benefit Plus - flexible employee benefit platform (incl. Multisport card)
• Annual package for mental health support
• "Bring Your Friend" referral program
• Shared company cards for free entrance to Prague Zoo & Botanical garden
• Company bikes, longboards, e-scooters
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills
• Access to paid AI tools
• Company library, where you can even suggest the best educational books for us to order
• Kitchens stocked with fresh fruit and juice, teas, and the best coffee
Work Equipment
• Company laptop
• Company mobile phone + SIM card & package of mobile data
At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch.
We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience. If you have any questions or concerns, feel free to reach out to us at [email protected], making reference to AI Act Inquiry in the subject line.
While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
Skills Required
- Hands-on experience in IT or technical support
- Strong communication skills and a service-oriented mindset
- Ability to communicate clearly and patiently with users of all technical skill levels, including executives
- Genuine enjoyment of helping non-technical users
- Good written and spoken English
- Understanding of IT security best practices
- Passion for automating processes using AI
- High-level understanding of AI and using it to simplify repetitive work
- Understanding of MCP concepts
- Native or native-level Czech or Slovak
- Administration of Jamf
- Administration of Microsoft Intune
- Administration of Google Workspace
Ataccama Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ataccama and has not been reviewed or approved by Ataccama.
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Leave & Time Off Breadth — US postings describe paid vacation plus flexible time off and defined sick days, indicating broad time-off coverage. Hybrid/flexible hours further support practical time-away needs.
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Parental & Family Support — US role descriptions include paid parental leave and a global family support program, pointing to meaningful family-oriented support. This suggests family leave is a defined part of the package rather than ad hoc.
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Fair & Transparent Compensation — Employer-provided salary ranges appear on multiple postings, setting clearer expectations for pay. This visibility helps candidates understand compensation parameters up front.
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The Company
What We Do
Ataccama Corporation is an international software company that prides itself in delivering cutting-edge technology used for data quality, master data management, data governance, and big data. Leading financial, commercial, and government organizations choose Ataccama technologies for their proven ability to execute and deliver real business benefits.
