ABOUT YOU
We are looking for an IT Support Engineer who is customer-service oriented, proactive, and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help.
Strong troubleshooting and communication skills are essential, along with experience in IT support, systems administration, and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role.
If you're passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
RESPONSIBILITIES
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
- Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
- Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
- Create and maintain clear IT documentation and runbooks for the systems and processes you own.
REQUIREMENTS
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English and German, with the ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
- Proactive and organized, eager to learn, with strong practical problem-solving skills.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: [email protected]
Explore more opportunities at: https://xsolla.com/careers
Skills Required
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English and ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems such as Google Workspace, Atlassian, Okta, LDAP, and VPN.
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Ability to work independently and own problems end to end in a dynamic environment with shifting priorities.
- Proactive, organized, eager to learn, and skilled in practical problem-solving.
- Experience supporting a global or multi-office organization.
- Previous experience at a fast-paced organization with an entrepreneurial mindset.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Additional language skills such as Azerbaijani or Russian.
Xsolla Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xsolla and has not been reviewed or approved by Xsolla.
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Fair & Transparent Compensation — Pay is considered fair or good in many cases, with mentions of high salary or being paid well in certain roles and markets. Market-aligned ranges for several U.S. roles indicate base pay is not out of step with peers.
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Healthcare Strength — Health coverage is described as comprehensive for full-time employees and families, with employer-paid medical, dental, and vision noted in some U.S. postings. Positive remarks on medical coverage appear on dedicated benefits pages.
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Leave & Time Off Breadth — Flexible or unlimited paid time off is repeatedly highlighted, alongside parental leave and remote or hybrid flexibility. These elements contribute to an overall package that many view as solid.
Xsolla Insights
What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
