IT Support Engineer

Posted 7 Days Ago
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Bucharest, București, ROU
In-Office
Junior
Gaming • Information Technology
The Role
Provides first- and second-line IT support for internal users and contractors. Installs, configures, maintains, and troubleshoots end-user devices, operating systems, applications, accounts, networks, servers, and office equipment. Manages IT assets, inventory, deployments, updates, incidents, SLAs, infrastructure maintenance, and equipment logistics between locations. Collaborates with facilities, security teams, and third-party suppliers to resolve issues and maintain service availability and security.
Summary Generated by Built In
Company Description

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 22,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution Romania was established in 2016. From our modern studio in Pipera, over 800+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on joblaevolution.ro.

Job Description

  • First/Second line IT support for company internal users and contractors.
  • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
  • Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
  • Managing user device environment using user device management tools.
  • Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
  • Physical network related tasks (patching, device installation, ports assignment, cabling).
  • Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
  • Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
  • Working closely with the facility and security teams to resolve security issues.
  • Constant development and improvements of local IT infrastructure.
  • Providing IT assets management according to internal procedures;
  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
  • Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
  • Provisioning system updates and deployments according to respective internal procedures;
  • User request fulfilment according to established SLAs.
  • Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
  • Logistics, manage inventory and equipment between locations.

Qualifications

  • Secondary (higher, special etc.) education.
  • Excellent fluent written and spoken English.
  • Good communication and presentation skills
  • Ability to create structured documentation
  • Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
  • Fundamental IT skills – hardware, OS, applications, networking, security.
  • Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
  • At least 2 year experience in supporting user IT devices hardware and software.
  • Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
  • Fundamental knowledge of IT procedures and security principles.
  • Certifications on IT systems administration/support preferred.

Additional Information

We offer

  • Competitive remuneration package
  • Privat medical insurance
  • Meal tickets
  • Gym subscription
  • Comprehensive training
  • Professional and personal development
  • Opportunities to progress within the company
  • Dynamic working environment

Skills Required

  • Secondary or higher education
  • Fluent written and spoken English
  • Good communication and presentation skills
  • Ability to create structured documentation
  • Teamwork, decision-making, independent problem-solving, and ability to work under pressure
  • Fundamental IT knowledge covering hardware, operating systems, applications, networking, and security
  • Experience deploying and supporting Microsoft Windows, macOS, iOS, Linux, and business software
  • At least two years of experience supporting user IT hardware and software
  • Experience managing workstations in heterogeneous environments
  • Experience with remote management services, file sharing, collaboration, email, and directory services
  • Fundamental knowledge of IT procedures and security principles
  • Certifications in IT systems administration or support
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The Company
HQ: Stockholm
5,220 Employees
Year Founded: 2006

What We Do

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second. Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B. The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE. Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy Followers must be 18+. http://gambleaware.co.uk Please gamble responsibly. 🔞 Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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