The Role
Provide L1/L2 technical support via ticketing, email, phone, and in-person. Install, configure, and maintain hardware, software, OS, and peripherals. Troubleshoot connectivity (LAN, Wi‑Fi, VPN, DNS, DHCP), endpoints, and enterprise applications. Manage tickets, documentation, SLA adherence, onboarding/offboarding, access provisioning, and asset allocation while coordinating with internal teams and vendors.
Summary Generated by Built In
IT Support Engineer
Experience: 1–2 Years
Location: Chennai
About the Job
We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support to employees and ensure smooth day-to-day IT operations.
What You'll Do
- Provide L1/L2 technical support through tickets, email, phone, and in-person assistance, troubleshooting Windows, applications, laptops, desktops, printers, and peripherals.
- Install, configure, and maintain hardware, software, operating systems, and IT peripherals.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and connectivity-related issues.
- Manage support tickets, documentation, and SLA adherence while supporting user onboarding/offboarding, system setup, access provisioning, and asset allocation.
- Coordinate with internal IT teams and external vendors to resolve complex technical issues and ensure timely support.
What We Seek In You
- 1–2 years of experience in IT Support, Desktop Support, Service Desk, or a similar role.
- Hands-on experience with Windows 10/11, Microsoft Office 365, Outlook, Teams, and common enterprise applications.
- Strong troubleshooting knowledge across hardware, software, networking, printers, peripherals, and end-user issues.
- Good understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, and basic network troubleshooting, along with experience using IT ticketing/service management tools.
- Strong communication, interpersonal, and problem-solving skills with the ability to work independently and collaborate effectively with internal teams.
Preferred Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
- CompTIA A+, Network+, or ITIL Foundation certifications are an advantage.
- Exposure to Active Directory, Azure AD/Entra ID, Microsoft Intune, or endpoint management tools is preferred.
- Willingness to work in a fast-paced enterprise IT environment.
Life At Next
At TVS Next, you’ll work with passionate teams solving meaningful business and technology challenges. We encourage continuous learning, collaboration, ownership, and innovation while creating an environment where people can do their best work.
Perks Of Working With Us
- Opportunity to work on diverse technology and business environments.
- Continuous learning and professional development opportunities.
- Collaborative and inclusive work culture.
- Exposure to modern tools, technologies, and enterprise IT practices.
- Opportunities to grow your technical and professional career.
Who We Are
We enable high-growth enterprises to build hyper-personalized solutions that transform their vision into reality. With a keen eye for detail, we apply creativity, embrace emerging technologies, and harness the power of Data & AI to co-create tailored digital solutions for our customers.
Join our passionate team and tailor your growth with us!
Skills Required
- 1-2 years experience in IT Support, Desktop Support, or Service Desk
- Hands-on experience with Windows 10/11
- Experience with Microsoft Office 365, Outlook, Teams
- Troubleshooting experience for hardware, software, networking, printers, and peripherals
- Good understanding of TCP/IP, DNS, DHCP, LAN, Wi‑Fi, VPN and basic network troubleshooting
- Experience using IT ticketing/service management tools
- Strong communication, interpersonal, and problem-solving skills
- Bachelor's degree or diploma in Computer Science, Information Technology, or related field
- CompTIA A+, Network+, or ITIL Foundation certifications
- Exposure to Active Directory, Azure AD/Entra ID, Microsoft Intune, or endpoint management tools
- Willingness to work in a fast-paced enterprise IT environment
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The Company
What We Do
TVS Next is a digital technology and consulting company that accelerates growth for clients through digital transformation and enterprise modernization solutions, leveraging software engineering, intelligence, and experience design.
