Work Schedule
Standard (Mon-Fri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
About the Role:(As an IT Engineer, you will provide technical and operational support across end-user systems, infrastructure, and business applications. You will ensure stable, secure, and compliant IT operations aligned with Thermo Fisher Scientific’s global standards.
What You'll Do:Serve as an IT support representative for Brisbane sites for all site IT-related services which include End User Support, Infrastructure Support and Business Applications.
Serve as the interface between global IT and business units to ensure collaboration and coordination between all stakeholders and implement global IT computing solution standards to the sites.
Support employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other end users computing (EUC) business applications and diagnose PC / Hardware faults and its solutions as required.
Ensure systems are equipped with software for backups and cyber security to ensure data is backed up, systems are secure, protected and patched per company standards.
Perform procurement of computers and peripherals and oversee system life-cycle management at the sites to ensure systems are replaced or upgraded in a timely manner to ensure continuous system stability and support.
Collaborate with Global IT and vendors to quickly resolve IT system issues (major incidents or critical system failures), minimizing business impact, maintaining system availability and reliability.
Handle Incident and Request tickets through the ServiceNow system, ensuring compliance with priorities and SLA requirements.
Ensure new hires are provided with the required hardware on time before the new hires on board.
Work and coordinate with Global IT teams (Network, Servers, Backup, Disaster Recovery, AV, Printing etc) and vendors to review and resolve system issues in a timely and quick manner to minimize business impact and maintain system availability and reliability.
Support local facility team for IT server rooms and communication rooms according to the IT standards.
Support IT projects, ensuring timely delivery and adoption of new digital technologies.
Suggest and implement improvements (PPI) to systems, processes, hardware, and software to improve security, system capabilities and business operations.
Perform other duties as assigned.
Ensure availability of global business applications (e.g., Trackwise, eDMS, SFLMS etc) and support business team by escalating Incident and Request tickets for business applications.
Support deployment of local systems and its peripherals (Label Printers, Scanners etc).
Diploma or bachelor’s degree in information technology or computer science, or equivalent.
Minimum 2 years’ experience in IT Site Support (desk side), ideally in manufacturing or regulated environments (e.g., pharma, banking, logistics).
Relevant technical certificates (Windows, Network, Application, IT Project Management) is a plus.
Strong knowledge of Windows and Office 365 environments.
Practical understanding of LAN/WAN, VPN, and server management.
Familiarity with ServiceNow or equivalent ITSM tools.
Understanding of cybersecurity best practices and endpoint protection.
Ability to interact professionally with a diverse group e.g., executives, managers.
Excellent communication and stakeholder management skills.
Analytical and problem-solving mindset with strong ownership.
Ability to work independently and prioritize multiple tasks.
Occasional off-hours support (on call support)
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
Flexibility: Balance your work and personal life with flexible arrangements.
Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Skills Required
- Tertiary education in Information Technology, Engineering, Computer Science or related field
- 2-4 years of IT support or similar technical role experience
- Windows platform administration and troubleshooting
- Proficiency with Microsoft Office 365 and cloud-based applications
- Experience managing incidents, service requests, and change requests using ServiceNow
- Experience with mobile platforms and iOS device management
- Advanced knowledge of networks, VPN configurations, and connectivity solutions
- Experience in server management and virtualization technologies
- Experience with SCADA systems and automation infrastructure
- Knowledge of laboratory information management systems (LIMS)
- IT asset management and inventory control experience
- Intermediate to advanced English language proficiency (verbal and written)
- Adherence to GMP/cleanroom safety standards and use of PPE
- Occasional off-hours/on-call support availability
- Professional IT certifications (networking, server management, security)
- Strong problem-solving, documentation, process improvement, teamwork and communication skills
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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