Company is seeking a dedicated Tier-2 IT Support Engineer to support the Singapore office and APAC users. The role focuses on providing timely, professional IT support in line with company policies and SLAs, including hardware support, onboarding/offboarding, ITSM ticket handling, and workplace IT maintenance.
Core Responsibilities:
1. IT Support & Hardware Maintenance
- Troubleshoot and repair hardware issues (laptops, docks, monitors, peripherals, cables)
- Maintain and support end-user workstations
- Manage setup and maintenance of docking stations, screens, and accessories
2. ITSM & Ticket Management
- Ensure SLA compliance and timely resolution of tickets
- Maintain daily service reporting (ticket volume, SLA performance, user feedback)
3. Onboarding & Offboarding
- Prepare and configure laptops for new hires
- Perform user account setup and access provisioning
- Manage employee offboarding, including device recovery and access removal
4. AV & Meeting Room Support
- Provide support for conference room AV systems
- Troubleshoot meeting room connectivity and equipment issues
5. Infrastructure & Network Room Support
- Perform basic network room maintenance under client guidance
- Assist with connectivity-related troubleshooting (basic level)
6. IT Asset & Inventory Management●
- Maintain IT asset inventory and perform regular stocktakes
- Manage spare laptops and ensure readiness of stock devices
- Perform monthly inventory reconciliation
7. Device Imaging & Deployment
- Prepare and image laptops for deployment
- Support MDM tools and device provisioning (where applicable)
8. Security & Compliance
- Follow IT security policies and device hardening standards
- Ensure proper handling of PII and secure data practices
- Support media sanitization and secure device disposal
9. Team Collaboration & Reporting
- Participate in Tier-2 IT support meetings and training sessions
- Support team coverage and backfill when required
- Contribute to continuous service improvement initiatives
Required Skills:
- Hardware troubleshooting & break/fix (laptops, peripherals, docking stations)
- ITSM/ticketing systems experience with SLA adherence
- Microsoft 365 administration and end-user support
- Okta (SSO, identity & access management)
- AV / conference room support
- Onboarding/offboarding processes
- Basic networking knowledge (network room support under guidance)
- IT security & compliance awareness
- Strong English communication skills
Nice to Have:
- Experience supporting APAC / multi-site environments
- IT asset & inventory management experience
- Experience with imaging/MDM tools (Intune, Autopilot, Jamf)
- Experience with reporting, documentation, and operational tracking
Work Arrangement:
Onsite: Monday - Wednesday (09:00–18:00 SGT)
Remote: Thursday & Friday
Skills Required
- Hardware troubleshooting and break/fix (laptops, peripherals, docking stations)
- Experience with ITSM/ticketing systems and SLA adherence
- Microsoft 365 administration and end-user support
- Okta (SSO, identity & access management)
- AV and conference room support
- Onboarding and offboarding processes, account setup and access provisioning
- Basic networking knowledge (network room support under guidance)
- IT security and compliance awareness, secure handling of PII
- Strong English communication skills
- Experience supporting APAC / multi-site environments
- IT asset and inventory management experience
- Experience with imaging/MDM tools (Intune, Autopilot, Jamf)
- Experience with reporting, documentation, and operational tracking
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
