IT Support Engineer (Tier 1)

Siepe is a rapidly growing, Dallas-based SaaS company, specializing in developing tech-enabled solutions for firms in the hedge fund and financial services industry. Our mission is to deliver a single source of truth from which investment managers can find strategic, actionable insights to drive competitive advantage and business growth.

We are a profitable company and offer competitive compensation and benefits while also providing an opportunity for advancement in a growing business.

A Support Engineer 1 (T1) must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude as well as the ability to deal effectively with people in a wide variety of situations. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our clients, some of which are high-profile, so being the face of Siepe is a critical component of this role.   

We are currently looking for customer service focused engineers to provide remote and onsite support to our clients.  There is a heavy dependence on cloud-based technologies with very little onsite technology; however, regular site visits are expected to maintain client relations. 

Responsibilities

• Work with our Director of IT, IT Service Desk Manager, IT Implementation team, IT Infrastructure team, and IT Relationship Management team on supporting our clients.  
• Install, configure, and support local desktop applications in a Windows based environment. 
• Recommend, design, and implement configured solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space. 
• Work closely with senior leadership on opportunities where technical expertise is required during the client sales and business development process. 
• Work can average 45-50 hours per week.

Qualifications

• Bachelor’s degree in a technology or business discipline or equivalent experience. 
• 3+ years of experience working in Managed Services or IT Services Help Desk environments with documented roles of increasing responsibility.
• In-depth knowledge of Microsoft operating systems (high-level understanding and working knowledge of Windows Server 2022, 2019, 2016, 2012 R2 and Windows 7, 8.1, 10 and 11 is required). 
• Knowledge and experience with implementing and supporting Office 365. 
• Demonstrated ability to identify and provide potential solutions for internal or client related technology issues.
• Experience with Scripting – Batch files and PowerShell 
•  Proven internal & client communication excellence. Ensuring time is entered accurately with in-depth details, properly setting expectations internally and with clients, and meeting deadlines and maintaining communications.
• Individuals in this role must have a reasonable commute to the North Dallas area (635 LBJ Freeway & Dallas North Tollway) from their residence (under 1-hour each way preferred).
• Must be authorized to work in the US without the need for current or future sponsorship.

Skills

• Basic networking skills and infrastructure skills – e.g. configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup.
• QuickBooks experience.  
• Bloomberg experience. 
• Software Deployment experience.  
• Cloud VOIP experience. 
• In-depth knowledge of supporting Excel and add-ins a plus. 
• Self-motivated, self-starter, and challenge-seeker. 
• Microsoft Active Directory: Create AD users, groups and group policies with minimal guidance, ability to add workstations to domains and to manage file server shares and permissions, proficient with troubleshooting Users, Groups, GPOs proficiency.
• Microsoft Azure Active Directory: Azure AD Connect, Conditional Access Policy creation, deployment and management proficiency.
• Microsoft 365: Creation and management of users and groups, Microsoft Endpoint/ Intune, Microsoft Cloud Solutions Provider Console (CSP) proficiency.
• Amazon Web Services (AWS): AWS Workspaces, Security Groups, Lightsail proficiency.
• ConnectWise Manage: ConnectWise UserCentric proficiency.
• Cisco Products: Cisco Meraki, Cisco Umbrella proficiency.
• Ubiquiti UniFi Products: UniFi Management Console proficiency.

As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed. 

The position also involves supporting Siepe employees and systems.   

This is an excellent opportunity for someone ready to gain invaluable experience on some of the most important cloud technologies in this space including AWS, Microsoft Azure, Office 365, Teams, Cisco Meraki, and Ubiquiti UniFi. 

We are proud to offer a comprehensive benefits package that supports your well-being both inside and outside of work. Enjoy paid holidays and vacation, 401k matching, and bonus opportunities, as well as access to our learning & development program to help you grow your career. Additional perks include daily catered lunches, monthly celebrations, quarterly offsite events, and annual holiday parties. We also provide a generous employee referral program. Join us and be part of a company that invests in your success and values your contributions!