About the Role
We are looking for our IT Support Engineer in Mumbai to support multinational clients’ office IT environments. The successful candidate will be a versatile engineer who can provide hands-on technical support for daily IT operations while also coordinating IT-related projects. This role is ideal for someone who is proactive, customer-oriented, and comfortable working independently in a new market setup.
Responsibilities
- Provide daily onsite IT support for end users, including troubleshooting Windows desktops/laptops, printers, meeting room systems, and network connectivity.
- Act as the first point of contact for local IT issues, resolving tickets efficiently while ensuring a high level of customer service.
- Coordinate and support IT projects such as smart-hand installations, office relocations, site surveys, and vendor management.
- Liaise with external suppliers, service providers, and internal teams to ensure smooth project delivery.
- Maintain and manage IT equipment lifecycle (procurement, setup, troubleshooting).
- Document issues, solutions, and project updates for reporting to the Service Delivery Manager.
Qualifications
- Diploma/Degree in Computer Science, Information Technology, or related discipline preferred.
- 3+ years of experience in IT support/helpdesk, preferably with multinational companies.
- Strong troubleshooting skills in Windows OS, Office 365, printers, and conference room solutions (e.g., Zoom, Teams, WebEx).
- Basic knowledge of networking (LAN/Wi-Fi setup, switches, routers) and server environment (AD, DNS, DHCP) is an advantage.
- Experience in vendor management and project coordination is highly desirable.
- Proactive, customer-focused, and able to work independently with minimal supervision.
- Strong communication and interpersonal skills, with the ability to interact with both technical and non-technical users.
- Language requirements: Native Language and Fluent business-level English (written and spoken).
- Immediate availability is an advantage.
About systemsGo
systemsGo is a respected IT Consulting, IT Services, and IT Project Management company headquartered in Tokyo. Founded in 1998, we are recognized for delivering high-quality IT solutions that combine local awareness with global standards. We work with multinational companies to establish and expand their business operations across the Asia Pacific region.
We have offices in Tokyo, Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Seoul, India, and Sydney, with delivery capabilities in major cities including Seoul, Kuala Lumpur, Bangkok, and Melbourne.
Top Skills
What We Do
-Who We Are
systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency.
To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf.
-Mission Statement
We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement.
-Our Core Principles
Customer Service Excellence
Enriching Employment Environment
Unwavering Pursuit of Quality
-Locations
Australia | Greater China | India | Japan | Singapore | South Korea
