IT Support Engineer Level 1

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Provide technical support to customers for a range of computer-related
issues. Actively partnering with team members, regional stakeholders, and
local markets, you will play a key role in delivering technical support from
the Shared Service Centre.

Perfect for students, recent graduates, or early‑career professionals (0–2 years).

Working Pattern:

• 20 Hours per week
• Monday-Friday
• 6 months contract

Key responsibilities: 

• Handle Incidents and Service Requests
• Provide assistance with enrolment and setup of new or existing end user devices.
• Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
• Enrolling laptops into Intune.
• Assist users with new system views and working.
• Interact with other technical staff to understand problems and relay information to less
• experienced agents and /or users; Manage User’s expectations about problem resolution.
• Appraise Technician I, II and Region Lead of daily performance.
• Keep team informed of any issues or recurring problems.
• In this role you will gain experience with O365 / Microsoft 365 / M365, Active Directory, ticketing systems, and Intune as well as Helpdesk / Service Desk skills

• Computer Science Course attendee
• ITIL 4 (Beneficial)
• MS‑900, CompTIA A+/Network+ (Beneficial)

Attributes:

• Solution mindset: driven to solve problems and find solutions to user issues
• Prioritization, planning and organisational skills
• Enthusiastic, flexible, and able to take initiative to work independently.
• Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
• Ability to learn

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to start a career, make a difference, and be part of an exciting industry. In this role we sponsor learning, and provide mentorship.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.