- Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices.
- Diagnose and resolve hardware, software, operating system, and application-related issues.
- Support onboarding and offboarding activities, including device provisioning and user setup.
- Handle service requests and incidents through ticketing systems while meeting SLA requirements.
- Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Suite.
- Troubleshoot email, calendar, mailbox, and collaboration-related issues.
- Support VPN connectivity, remote access solutions, and remote workforce environments.
- Create, modify, disable, and manage user accounts in Active Directory.
- Manage password resets, group memberships, distribution lists, and access permissions.
- Support user authentication and access-related troubleshooting.
- Monitor system health, backups, antivirus status, and patch management activities.
- Perform routine maintenance of Windows and macOS systems.
- Ensure endpoint security compliance and software updates are applied regularly.
- Provide basic support for VMware and Hyper-V environments.
- Assist in troubleshooting virtual machine-related issues and resource allocation concerns.
- Troubleshoot LAN, WAN, DNS, DHCP, VPN, firewall, and Wi-Fi connectivity issues.
- Diagnose network performance problems and coordinate with infrastructure teams for resolution.
- Support office network devices, printers, and communication systems.
- Maintain accurate documentation of incidents, resolutions, and IT procedures.
- Contribute to knowledge base articles and standard operating procedures.
- Identify recurring issues and recommend preventive measures.
- 3–6 years of experience in IT Support, Desktop Support, Service Desk, or EUC Support roles.
- Strong hands-on experience with Windows 10/11 and macOS support.
- Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
- Good understanding of Active Directory administration and user lifecycle management.
- Experience with VPN, remote access tools, and endpoint management.
- Knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and firewall troubleshooting.
- Experience monitoring backups, antivirus solutions, and patch management processes.
- Basic exposure to VMware and/or Hyper-V virtualization platforms.
- Strong troubleshooting, analytical, and customer service skills.
- Excellent verbal and written communication skills.
- Exposure to Microsoft Intune, SCCM, JAMF, or other endpoint management tools.
- Knowledge of ITIL processes and ticketing tools such as ServiceNow, Jira, Freshservice, or Zendesk.
- Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation are a plus.
Skills Required
- 3-6 years of experience in IT Support, Desktop Support, Service Desk, or EUC Support roles
- Hands-on support for Windows 10/11 and macOS
- Experience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and Office applications
- Active Directory administration and user lifecycle management
- Experience with VPN, remote access tools, and endpoint management
- Knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi) and firewall troubleshooting
- Experience monitoring backups, antivirus solutions, and patch management
- Basic exposure to VMware and/or Hyper-V virtualization platforms
- Strong troubleshooting, analytical, and customer service skills; excellent verbal and written communication
- Exposure to Microsoft Intune, SCCM, JAMF, or other endpoint management tools
- Familiarity with ITIL processes and ticketing tools such as ServiceNow, Jira, Freshservice, or Zendesk
- Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation
What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
