The Role
Provide L1/L2 onsite enterprise IT support: troubleshoot hardware, Windows endpoints, LAN/Wi‑Fi, and printers; manage incidents, assets, and SLAs in ServiceNow; support deployments, ensure security/compliance, and collaborate with infrastructure teams.
Summary Generated by Built In
As an IT Support Engineer, you will:
- Provide L1/L2 onsite IT support for end-user incidents and service requests.
- Troubleshoot and resolve hardware, software, network, and peripheral issues.
- Manage and support enterprise printing services and printer-related incidents.
- Perform LAN/Wi-Fi troubleshooting and provide on-site network support.
- Handle incident, request, and asset management using ServiceNow.
- Support hardware deployment, installation, replacement, and lifecycle management.
- Ensure compliance with IT security policies and operational procedures.
- Participate in governance reviews and maintain accurate technical documentation.
- Deliver excellent customer support while meeting SLA commitments.
- Collaborate with infrastructure and support teams to resolve complex technical issues.
What You Bring to the Table:
- 4+ years of experience providing onsite IT support in enterprise environments.
- Hands-on experience with ServiceNow for incident and service request management.
- Strong knowledge of LAN/Wi-Fi troubleshooting and end-user connectivity support.
- Experience supporting enterprise printing solutions and peripheral devices.
- Solid understanding of Windows desktop support and endpoint troubleshooting.
- Strong customer service and communication skills with the ability to work under pressure.
- Knowledge of IT security policies and compliance requirements.
- Experience with hardware installation, deployment, and asset management.
- Familiarity with ITIL-based service management processes.
- Ability to prioritize multiple support requests while maintaining service quality.
You should possess the ability to:
- Diagnose and resolve desktop, laptop, network, and peripheral issues efficiently.
- Deliver exceptional customer service in fast-paced enterprise environments.
- Manage incidents and service requests while adhering to SLA targets.
- Troubleshoot LAN, Wi-Fi, and printing-related technical problems.
- Coordinate hardware deployments, replacements, and device lifecycle activities.
- Maintain accurate asset records and documentation within ServiceNow.
- Follow security, compliance, and operational standards consistently.
- Work collaboratively with cross-functional IT teams to resolve escalated issues.
- Adapt quickly to changing business priorities and technical environments.
- Identify opportunities to automate repetitive support tasks and improve operational efficiency.
What We Bring to the Table:
- Opportunity to work in a dynamic enterprise IT support environment.
- Exposure to modern IT service management tools and enterprise technologies.
- Collaborative and supportive team culture with knowledge-sharing opportunities.
- Opportunities to enhance technical skills across desktop, networking, and endpoint management.
- Experience working with industry-standard IT service management processes.
- Continuous learning and professional development opportunities.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Aswin Dhanvandhar
Phone: +31 20 369 0609 ; Extn :141
LinkedIn: https://www.linkedin.com/in/aswin-dhanvandhar/
Skills Required
- 4+ years of onsite IT support experience in enterprise environments
- Hands-on experience with ServiceNow for incident and service request management
- Strong knowledge of LAN and Wi‑Fi troubleshooting and end-user connectivity support
- Experience supporting enterprise printing solutions and peripheral devices
- Windows desktop support and endpoint troubleshooting experience
- Experience with hardware installation, deployment, replacement, and asset lifecycle management
- Knowledge of IT security policies and compliance requirements
- Familiarity with ITIL-based service management processes
- Strong customer service and communication skills; ability to work under pressure
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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