Metyis is Growing! We are looking for a IT Support Engineer - Intern to join our global internal IT team in our Porto Digital Campus.
Who we areMetyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering Big Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.
With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself. We are Metyis. Partners for impact.
What we offerDevelop your professional career working with one of the biggest brands in the fashion industry;
Interact with C-level at our clients on a regular basis to drive their business towards impactful change;
Lead your team in creating new business solutions via data-driven insights;
Seize opportunities at the client and at Metyis in our entrepreneurial environment;
Become part of a fast-growing international and diverse team.
Assist and guide end users on how to use standard office applications and follow best practices
Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees
Handle the technical aspects of onboarding and off-boarding employees
Install and deploy hardware using Intune and Autopilot tools
Monitor and manage hardware warranties, replacements, and repairs
Maintain and update manuals and documentation for IT processes
Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis
Exposure working onsite providing IT Support and familiar with IT support processes and tools
Operational management and support of standard office hardware and applications, for example:
Windows 10/11 and MacBook installation and management
Smart phones and tablets like iPhones, iPads, Android phones
Microsoft 365 (tenant) admin centers like Azure AD, Exchange, EndPoint Manager
Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
Microsoft Teams and other video conferencing tools and rooms
Basic knowledge of office network (Wi-Fi) and printing
Fluent in local language(s) and English
Excellent customer service skills, energetic and enjoys helping people
Ability to work independently and organize and structure your own work and tasks
Like to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products
In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity
Skills Required
- Exposure to onsite IT support and familiarity with IT support processes and tools
- Experience or knowledge supporting Windows 10/11 and MacBook installation and management
- Experience or knowledge supporting iPhones, iPads, Android phones, and tablets
- Knowledge of Microsoft 365 tenant administration, including Azure Active Directory, Exchange, and Endpoint Manager
- Knowledge of Office 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint
- Knowledge of Microsoft Teams and video conferencing tools and rooms
- Basic knowledge of office networks, Wi-Fi, and printing
- Fluency in local language(s) and English
- Excellent customer service skills and an energetic, helpful attitude
- Ability to work independently and organize and structure tasks
- Willingness to learn and stay current with Microsoft Cloud products
What We Do
Metyis is a global firm that specializes in AI & Data, Digital Commerce, Marketing, and Design solutions, alongside advisory services. They focus on long-term partnerships to drive sustainable growth and performance for their clients through data-driven decision-making and integrated digital strategies, operating with a diverse, global talent pool across multiple international locations.
