Position Summary:
Under general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.
What You Will Do
- Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs
- Provides second-tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware
- Contributes and/or leads IT projects as requested
- Participate in On-Call rotation schedule for after-hour critical & emergency Helpdesk Support
- Responds to escalated questions/helpdesk tickets, whether in person, over the phone or via email
- Installs workstations and, when needed, trains end-users on computer use
- Installs, modifies and repairs computer hardware and software
- Perform Quality Assurance / Quality Control before devices are deployed
- Assists with computer set-up, configuration and troubleshooting for remote jobsites and offices
- Maintains current and accurate inventory of technology hardware, software and resources
- Complies with and enforces internal policies, processes, and procedures
- Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
- Performs other duties as requested
What You Will Need to be Successful
- Associate’s degree (A.A.) or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
- Strong understanding of how software and operating systems work
- Excellent listening, communication and problem-solving skills
- Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
Licenses/Certifications:
None
Supervisory Responsibilities:
None
Special Requirements/Physical Demands/Working Conditions:
Work is primarily performed in an office setting with minimal health or safety hazards. Noise level and temperature is moderate. Minimal lifting or climbing. Some travel such as, but not limited to, other offices, work sites and local business errands. Requires operating office machines such as, but not limited to, computers, copiers, scanners and phones.
Communication Skills:
Ability to read and comprehend instructions and write basic correspondence such as memos. Face-to-face and telephone communication. No presentation skills necessary.
Reasoning Ability and/or Critical Thinking:
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short- to long-term solutions must be considered. Action plans must be developed and implemented.
Skills Required
- Associate's degree or equivalent from a two-year college or technical school, or equivalent education and experience
- Three to five years of related experience and/or training, or equivalent combination of education and experience
- Strong understanding of software and operating systems
- Excellent listening, communication, and problem-solving skills
- Strong attention to detail and ability to organize, prioritize, and manage multiple tasks within deadlines
- Ability to think logically and analytically while maintaining customer focus under stressful situations
Prime Electric Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Prime Electric and has not been reviewed or approved by Prime Electric.
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Healthcare Strength — Healthcare is described as comprehensive, with multiple sources noting medical, dental, and vision coverage, and some postings stating 100% employer-paid premiums for employees and dependents. Feedback suggests this is a standout element that elevates overall benefits satisfaction.
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Retirement Support — A 401(k) with company contributions is consistently highlighted alongside profit sharing. Observations indicate retirement offerings contribute meaningfully to total compensation.
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Leave & Time Off Breadth — Generous PTO and paid holidays are repeatedly listed among core offerings. These provisions are frequently presented alongside other benefits, suggesting a well-rounded time-off package.
Prime Electric Insights
What We Do
Prime Electric is a leading electrical and data systems contractor providing a full spectrum of services, including design, installation, and maintenance. Operating across the West Coast, the company serves private sector clients in industries such as healthcare, biopharma, data centers, and renewable energy. With over 30 years of experience, Prime Electric is committed to sustainable practices and delivering high-quality, efficient electrical solutions for complex projects.
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