We’re looking for a highly capable IT Support Engineer II with strong Apple Mac expertise and solid Windows experience to join our Dallas office. This is a hands-on, high-impact role—you’ll run point on all local IT needs, from support and inventory to projects and employee experience. You’ll operate independently, make smart decisions, and keep things running without needing constant direction.
What you will do :
- Technical Support
Provide advanced support for both Apple Mac and Windows devices
Troubleshoot issues across login/authentication, network connectivity, and VoIP systems
Maintain, repair, or coordinate replacement of office equipment
Onboarding & Offboarding
Own the technical onboarding and offboarding experience
Configure and deploy devices for new hires (Mac and Windows), including imaging and shipping
Deprovision accounts and coordinate hardware returns for departing employees
Inventory Management
Track and manage all local IT assets and equipment
Ensure devices are available, functional, and up to date
Maintain accurate inventory records and lifecycle tracking
Projects & Collaboration
Lead and execute IT projects that improve workflows and infrastructure
Partner with the global IT team on company-wide initiatives
Mentor junior team members and support their growth
Deliver the IT portion of new hire orientation
System Maintenance & Security
Test and roll out new tools and technologies
Stay current on security best practices and apply them locally
Perform routine system maintenance and keep documentation up to date
What we are looking for :
4+ years of hands-on IT support experience across Mac and Windows environments
Strong expertise in macOS and Apple hardware, with solid working knowledge of Windows OS
Proven troubleshooting skills across hardware, software, and network issues
Clear, effective communication—you can explain technical concepts in a simple way
A calm, service-oriented approach to support
Ability to work independently and take ownership of your environment
Strong organizational and time management skills
Experience managing inventory and asset tracking
Curiosity and a drive to keep learning
Natural leadership instincts—others rely on you for guidance
Nice to Have
Google Admin Console
Okta
Slack
Jira / Confluence
CrowdStrike
Netskope
JumpCloud (UEM)
Kandji (MDM for Macs)
Microsoft Entra ID (Azure AD)
Microsoft 365
Why This Role Matters
You’ll be the face of IT in the Dallas office. This role goes beyond support—you’ll shape how technology works for employees day to day, improve processes, and bring a higher standard to the overall IT experience.
What We Do
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most. Emburse brings together some of the world’s most powerful and trusted expense and AP automation solutions, including Abacus, Captio, Certify, Chrome River, Nexonia and Tallie. The company’s innovative offerings, which are uniquely tailored for specific industries, company sizes, and geographies, are trusted by more than 4.5 million users in more than 120 countries. Over 14,000 customers, from start-ups to global enterprises, including Boot Barn, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota rely on Emburse to make faster, smarter decisions, empower business travelers to recapture lost nights and weekends spent doing tedious expense management, and help make users’ lives -- and their businesses -- better.
