IT Support Engineer- First Line

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi brand portfolio on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
Location: Malta /Office based
We're looking for a passionate and skilled First Line IT Support Engineer to join our fast-paced, high-energy IT team. In this role, you will be the first point of contact for our employees, providing essential technical support and ensuring our operations run smoothly. If you're a problem-solver who thrives in a collaborative environment and has a knack for helping others, we want to hear from you.

This is a fantastic opportunity for someone with a solid foundation in IT support to grow their career. We have a strong culture of internal development, and you'll have opportunities to expand your skills and advance within both the IT department and the wider company.
Responsibilities:

• Provide first-line support for all IT-related queries and incidents, resolving issues promptly and professionally.
• Manage tickets using our service management tool, ensuring all issues are logged, tracked, and resolved in a timely manner.
• Troubleshoot and resolve desktop issues for a range of hardware, including laptops and multi-function printers.
• Support and maintain client operating systems, primarily macOS and Windows 11.
• Document solutions and create knowledge base articles to help both the IT team and our users.
• Escalate complex issues to senior IT staff when necessary, providing clear and concise information.
• Maintain a high level of customer satisfaction by communicating effectively and providing a friendly, supportive service.

About you:

• Fluent in English, with excellent communication skills—both written and spoken
• Minimum of 12 months' experience in a first-line support or similar IT support role.
• Proven experience with a service management tool such as Jira Service Management, Zendesk, or ServiceNow.
• Hands-on desktop support experience with both PC and Apple hardware.
• Familiarity with client operating systems, specifically Windows 11 and macOS.
• A proactive attitude with a strong ability to diagnose and solve problems independently.
• Ability to thrive in a fast-moving, dynamic environment and manage multiple priorities, including global service desk.
• This is a hands-on role that requires 100% office presence.
  What We Offer
• A collaborative and supportive team environment.
• Significant opportunities for career growth and professional development.
• A strong company culture that values innovation, teamwork, and personal growth.
• Competitive salary and benefits package.
• Ready to take the next step in your IT career? We look forward to receiving your application.

So what can you expect from ComeOn as a place of work? 

• A competitive remuneration package including a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• Wellbeing allowance 
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture!