Optasia is a fully integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As an IT Support Engineer, you will ensure the upkeep, configuration, and reliable operation of Optasia computer systems. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively while showing expertise at addressing and resolving simple or complex technical issues. The role requires flexibility to work independently and be an integral part of a multinational team.
What you will do
- Install, configure and maintain Optasia employees’ laptops, desktops, peripherals and printers
- Assist Optasia users with their hardware and software related requests.
- Ensure proper IT onboarding and offboarding of Optasia employees.
- Ensure that the IT Policy and Processes of the company are being followed. Work closely with company’s IT Security and IT Systems Administration teams for matters that affect the company’s internal IT infrastructure & Systems.
- Be responsible to keep up to date the company’s database related to users’ assets and consumables, inventory and active orders.
- Develop and maintain vendor relations and own Software License Management.
- Take on a key role to ensure that operating & software systems and related procedures meet the organizational IT Security needs and are in accordance with GDPR & ISO 27001 company guidelines.
- Provide recommendations when it comes to improving the organization’s IT systems. Inform team’s management about industry innovations and recommend relevant upgrades.
- Contribute to any other task that is or will be part of the duties of the IT Support team.
What you will bring
- A bachelor's degree in computer science, information technology, or similar
- At least 3 years of experience in similar position
- Exceptional ability to provide technical support to business users.
- Good knowledge and experience on:
- Installing, Administering and supporting Microsoft’s OS, Linux and MAC computers
- Microsoft Azure Administration
- Microsoft Intune Administration
- Active Directory (both on premise and Office365) administration
- Microsoft Exchange (both on premise and Office365) administration
- Office 365 applications suite such as Sharepoint, Onedrive etc.
- At least one Asset Management application
The following will be considered a plus:
- CompTIA A+ or similar certification
- Knowledge of Atlassian Jira and Confluence
- Basic scripting knowledge
Your key attributes
- Exceptional interpersonal and communication skills
- Ability to keep up with technical innovations and trends in IT support
- Good organizational skills
- Good time management skill
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘♀️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises
Top Skills
What We Do
We deliver Optasia, the AI Platform enabling financial access for the next billion customers. We are changing the world our way. Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making. We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis. Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets. Operating since 2012 as Channel VAS and expanded in more than 35 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 116 million customers a month and had more than 980 million addressable subscribers in 2023, continuing to expand to new markets globally. Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.
