IT Support Engineer - Contractor

What we’re looking for

We are seeking a contractor IT Support Engineer to support our internal enterprise IT platforms and services. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers, and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.

You are expected to provide exceptional IT support to our internal stakeholders. Technically solid with great multitasking and organizational skills, but at the same time with a user-friendly and empathetic attitude as well as a desire to provide superb technical support to internal users. Moreover, we are looking for a self-starter individual who can work independently as well as part of a team. Your set of skills should include tools and systems alike. Note: This role requires an average of 3 days a week working from our Portland office.

What you’ll be working on

• Manage the daily operation of Mac and Windows systems, mobile devices, networking equipment and provide application support to employees.
• Troubleshoot software, hardware, network, printer, or videoconferencing issues (among others) that may arise for in-office and remote staff.
• Perform daily tasks by using systems in the IT Ops ecosystem including but not limited to Microsoft Active Directory, Azure AD, Office 365, Google Workspaces, Zoom, and Slack.
• Have ownership of all incidents and requests, including interactions with other resolver groups.
• Troubleshoot and Support our Azure Virtual Desktop environment for remote users
• Handle onboarding and offboarding-related tasks, including IT equipment preparation, account provisioning, and new hire education & training.
• Track and maintain local office IT equipment inventory.
• Assist in continuing technical education for end users.
• Enforce the current IT Ops policies (security & compliance, hardware lifecycle, etc.).
• Write and update IT documentation with an end-user mindset.
• Assist in long-term IT Ops projects

We’d love to hear from people with

• At least 2-4 years of hands-on experience tackling the functions listed above.
• Undergraduate degree in a IT-related technical field.
• Fluency in English, both oral and written.
• Ability to comfortably communicate with both highly technical and non-technical people with an emphasis on training users.
• Strong organizational and problem-solving skills and a strong detail-oriented work ethic.
• Outstanding user/customer-oriented attitude and communication skills, focused on problem-solving and end-user satisfaction.
• Self-starting attitude with the ability to research technical problems and solutions.
• Interest in learning and taking on increasingly complex tasks.
• Familiarity with common ITSM platforms (Zendesk, ServiceNow) and ITIL processes (Change management, incident resolution, etc.)
• Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking, and local and network-based user and group accounts and permissions; understands basic networking concepts.
• Certifications a plus (ex. Microsoft, ITIL, Cisco, Zendesk).

The hourly pay provided for this position ranges from $30.00 / hour - $35.00 / hour depending on geographic market and assuming a full-time schedule. Actual hourly pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 3 days per week.
#LI - Hybrid