Role Overview
We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.
Requirements
Key Responsibilities
- Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
- M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
- InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management—monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
- User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
- On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.
Qualifications & Experience
Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).
Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable
Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards.
This position will be onsite Mon-Thu with Fridays remote.
Benefits
Benefits
Compensation
- Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.
- Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
- Protection: Comprehensive Group Life Assurance for peace of mind.
Purpose & Culture
- Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure.
- Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
- Service & Community: We support those who serve. 10 paid days for Reservist Military Service.
Work / Life Balance
- Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
- Giving back: 2 paid volunteering days per year.
Development & Growth
- Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.
- Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
- Support: Access to 1-2-1 professional coaching and team training to accelerate your career.
Health & Balance
- Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
- Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.
- Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.
Skills Required
- Must hold or be eligible to obtain UK Security Check (SC) clearance.
- Minimum five years of continuous UK residency for SC clearance eligibility.
- 2nd-line administration experience with Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, and Azure services.
- Experience working in high-security, defense, or heavily regulated environments with strict governance standards.
- Google Workspace experience.
- Ability to work onsite in Hammersmith Monday through Thursday, with remote work on Fridays.
What We Do
Zaizi helps public sector organisations realise their potential. We design, build and sustain secure digital services, keeping user needs at the heart of everything we do. Digital government is hard, together we'll succeed
