Be the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.
Triage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to higher tier Support Team(s).
Manage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.
Deploy & Maintain Hardware: Prepare, image, and deploy both Windows and macOS devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.
- Support Equipment Procurement: Help with local hardware/software vendor communication, coordination and procurement.
- Office Access: Support our Security Team in maintaining our office access systems used by employees and visitors.
- Server Room: This role will also bear responsibility for maintaining our local systems, hosted in the local server room. Experience and strong understanding of Active Directory Domain Services and virtualization tools (VMware, vSphere..) is required.
Educate, Document & Automate: Write clear, simple "How-To" guides for our internal knowledge base to help users solve common problems on their own. Support the automation processes for recurring/routine tasks, which will also rely on AI-driven workplace support.
The Essentials: 3+ years of experience in Workplace and AD Domain Services technical support roles.
End user support and automation mindset: You possess excellent communication skills in English (Russian is a plus), and the patience to explain technical concepts to non-technical staff. You are good at identifying patterns and automation opportunities.
Core Tech Experience: Strong hands-on experience in troubleshooting and administration of Windows, macOS, Google business suite, MS Office and related tools. Experience with AI-assisted automation.
L2 Administration: Strong understanding and experience with user, group and security policies management via Active Directory and Google Admin console. Experience in centralized device/IT inventory & asset management.
Hardware: A strong understanding of IT hardware, peripherals, and IP networks concepts and technologies.
Experience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira.
Strong familiarity with creating and running PowerShell commands & scripts.
Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.
- Familiarity and basic understanding of ITIL.
Relevant IT certifications.
Skills Required
- 3+ years in Workplace and Active Directory Domain Services technical support roles.
- Hands-on troubleshooting and administration of Windows and macOS.
- Administration and support of Google Workspace/Google Admin Console and MFA.
- Strong understanding and experience with Active Directory user, group and security policy management.
- Experience preparing, imaging, and deploying Windows and macOS devices.
- Experience maintaining local server room systems and virtualization tools (VMware, vSphere).
- Experience with centralized device/IT inventory and asset management.
- Strong understanding of IT hardware, peripherals, and IP networking concepts.
- Excellent English communication skills and ability to explain technical concepts to non-technical staff.
- Automation mindset, experience with AI-assisted automation, and documenting internal knowledge base articles.
- Experience with ManageEngine or Atlassian Jira ITSM tools.
- Experience writing and running PowerShell commands and scripts.
- Familiarity with ITIL and relevant IT certifications.
- Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed. Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more. That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints. Unlimit - Borderless Payments
