IT Support - Duquoin

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian Group - Join Us

This position is responsible for responding to hardware/software inquiries for Local System Administrators support team. This team manages, configures and supports end user devices including but not limited to desktops, laptops, tablets, thin clients, printers, monitors, as well as troubleshoot and support Microsoft Office applications, updates to various third-party software and Endpoint security definition updates. This position is asked to participate and, in some cases, act as a project lead on various IT projects such as applications upgrades and infrastructure refreshes.

Nature & Scope: The Local System Administrator (LSA) is responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Specific Job Duties:

· Troubleshoot all computer related problems

· Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes

· Install work stations, software and peripherals

· Create, change, and delete user accounts per request

· Provide support per request from various end users. Investigate and troubleshoot issues

· Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance.

· Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware/software are functioning for various plant Manufacturing Execution Systems solutions.

· Performs desktop system maintenance such as repair and recover from hardware or software failures, Operating System upgrades, desktop images, etc.

· Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users

· Responds to user queries, answers questions, and resolves hardware and software problems

· Implements corrective actions from remote sites or guides users through corrective action

· Works with corporate HQ staff on any new software/hardware deployments.

· Documents standardized user (internal customer) processes and procedures and "how to" documentation.

· May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis.

Knowledge/Skills:

· 5+ years’ experience in system administration and computer technical support desired but not required. Experience to be evaluated.

· Good analytical and troubleshooting skills

· Ability to multi-task, prioritize and meet deadlines

· Must be highly motivated and function with little supervision

· Excellent communication skills

· Ability to adapt to current technologies and maintain technical skill levels.

· Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy.

· Ability to manage conflicting priorities and customer expectations.

· Ability to use good judgment, analytical abilities and effective problem-solving skills.

· Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details

· Demonstrated ability to work effectively in a fast-paced workforce

· May sometimes be required to work evenings and weekends with little advanced notice

· Self-starter

Qualifications and Education:

· BS in Information Technology, MIS or related technical degree (desired but not required)

· A+, Network+, Microsoft certifications (desired but not required)

Experience:

·Experience should include IT ticketing and request systems, any relevant certifications and best practices methodologies

· Knowledge of portable technologies such as laptops, tablets, and smart phones

· Experience with enterprise class desktop software such as Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing and call centers

· Experience with Windows active directory, corporate network infrastructure and group policies is a plus but not necessary

· Experience supporting/configuring thin-client devices such as Wyse terminals or CLI’s (desired but not required)

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at [email protected].

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