Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you will make an impact:
- Provide on-site IT related Software and Hardware support to assist in the installation, integration and maintenance of computing devices.
- Configure and manage customer workstation, portable computing devices and
peripherals (Following defined imaging and deployment processes) - Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
- Perform daily support (moves, adds, changes, etc.) for desktops, laptops,
peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.) - Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
- Perform lifecycle upgrades and projects as directed
- Manage priorities based on Service requests and incident tickets while regularly
updating tickets to reflect work performed - Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
- Coordinate activities with third party vendors as needed (Order fulfillment,
Warrantees, Project Needs, Vendor relations / feedback, and so forth) - Provide appropriate visibility of costs related to service requests and comply to approval requirements
- Assist the business with tablet and mobile device support to meet operational / business needs
- Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis
What you’ll need:
3 years of work experience including IT hardware/software experience
Technical degree/certificate in related discipline
Microsoft Certified Desktop Technician
ITIL Service Management
Ability to manage users and PC's using Active Directory
Proficient in Microsoft O365 applications
Ability to perform IT hardware and software diagnostics and repairs (Laptops, Desktops, mobile devices, peripherals, handheld scanners, etc.)
What else we look for:
- Effective cable management skills to maintain organized work stations and data closets
- Ability to adapt and learn new technologies as needed
- Strong written and verbal skills
- Problem Solving skills including Trouble shooting techniques
- Strong customer service focused skills
- Strong organization and time management skills
- High level of professionalism during interactions with customers and vendors
- Experience using ITSM software (ServiceNow) to manage service tickets and document support provided
- Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Microsoft Edge, Windows 11, Active Directory, Virtual Private Network (VPN), Multi-factor authentication (MFA)
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Skills Required
- 3 years of work experience including IT hardware/software experience
- Technical degree or certificate in a related discipline
- Microsoft Certified Desktop Technician
- ITIL Service Management
- Ability to manage users and PCs using Active Directory
- Proficient in Microsoft O365 applications
- Ability to perform IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals, handheld scanners)
- Experience using ITSM software (ServiceNow)
- Experience with Windows 11, VPN, and Multi-factor authentication (MFA)
- Experience supporting VOIP phones and A/V systems
- Effective cable management and organized workstation/data closet skills
- Strong customer service, communication, organization and troubleshooting skills
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Retirement Support — Retirement programs include a 401(k) match complemented by a separate profit‑sharing contribution. These elements add meaningful long‑term value to total compensation.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and look‑back feature, alongside stock awards for eligible roles, provides notable upside. Program expansions indicate continued accessibility.
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Leave & Time Off Breadth — Time‑off policies include generous PTO, company holidays, and a year‑end holiday shutdown. These offerings enhance work‑life support when available at the site.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
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