Join Our Newbridge Depot Team: As an IT Support Colleague, you'll provide on-site technical support across the depot, helping to maintain critical infrastructure, networks, and hardware. Acting as the eyes and ears for the infrastructure, networking, and depot hardware.
Job Description- Provide first-line IT support, responding promptly to technical issues and escalating where required.
- Support the resolution of networking incidents by performing basic connectivity checks and reporting findings.
- Troubleshoot hardware and software issues, carrying out initial fault diagnosis and documenting clear escalation details.
- Manage and track support tickets, ensuring accurate records, timely updates, and effective follow-up.
- Liaise with third-party suppliers and service providers to coordinate issue resolution.
- Administer user access within WMS systems, including account creation, modification, and removal in line with security policies.
- Perform basic repairs and maintenance on depot IT equipment, including kiosks and other end-user devices.
- Conduct routine physical inspections of servers and network equipment, checking cabling, hardware status, and environmental conditions.
- Support the smooth operation of depot technology infrastructure by acting as the on-site point of contact for IT-related issues.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and manage priorities.
- Basic knowledge of networking (LAN, Wi-Fi, cabling, switch ports).
- Experience troubleshooting Windows devices and end-user hardware.
- Familiarity with Android-based Zebra devices.
- Strong problem-solving and ticket management skills.
- Proactive approach with excellent attention to detail.
- Understanding of warehouse/distribution centre operations.
- Knowledge of WMS/WCS systems and reporting tools.
- Strong organisational skills and data accuracy.
Full-time site-based role operating across a team to provide cover as required for operations which can range from 6am to 10pm approx. Details can be discussed more at interview stage and will change with team over time as we better understand operational needs.
This role also includes Saturday working (likely 1 in 5 weekends), scheduled in line with business needs. flexibility is required to support peak periods and ensure operational continuity. the exact pattern of how Saturday working will operate can be discussed more at interview.
Skills Required
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and manage priorities
- Basic knowledge of networking (LAN, Wi-Fi, cabling, switch ports)
- Experience troubleshooting Windows devices and end-user hardware
- Familiarity with Android-based Zebra devices
- Strong problem-solving and ticket management skills
- Proactive approach with excellent attention to detail
- Understanding of warehouse/distribution centre operations
- Knowledge of WMS/WCS systems and reporting tools
- Strong organisational skills and data accuracy
Primark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Primark and has not been reviewed or approved by Primark.
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Fair & Transparent Compensation — Pay is often characterized as fair or good compared to similar retail roles, and overtime availability can improve take-home earnings. Recent UK minimum-rate increases and the removal of age-related pay tiers reinforce a sense of improving pay fairness.
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Leave & Time Off Breadth — Paid time off stands out as comparatively strong for retail, with full-time roles described as having notably generous PTO alongside sick time and paid holidays. This breadth can increase the overall value of the compensation package beyond hourly wages.
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Parental & Family Support — Enhanced maternity, paternity, adoption, and surrogacy payments are positioned as meaningful additions to the rewards package. Ongoing colleague discounts and family-oriented support contribute to a more rounded benefits offering.
Primark Insights
What We Do
Primark is an international fashion retailer employing more than 80,000 colleagues across 17 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to provide affordable choices for everyone, from great quality everyday essentials to stand-out style across women’s, men’s and kids, as well as beauty, homeware and accessories. With a focus on creating great retail experiences, Primark has over 440 stores globally and continues to expand with the aim of reaching 530 stores by the end of 2026. Primark is working to make more sustainable fashion affordable for everyone through its Primark Cares strategy, a multi-year programme that focuses on giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes. As part of this, Primark unveiled nine commitments it is working to achieve by 2030. These commitments include making all of its clothes from recycled or more sustainably sourced materials by 2030, halving carbon emissions across its value chain and pursuing a living wage for workers in its supply chain.
