We are looking for a talented IT SUPPORT ASSOCIATE to join our team specializing in IT for our CUMMINS MOTORES in San Luis Potosí, SLP, México.
In this role, you will make an impact in the following ways:
- Diagnose and troubleshoot hardware, software, and infrastructure problems.
- Manage requests and incidents through ticket management systems, documenting actions taken.
- Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
- Implement corrective actions based on root-cause analysis.
- Create, update and manage operational standards and process documentation.
- Provide support according to established processes and ensure compliance.
- Train less experienced staff in IT tools and procedures.
- Oversee and support contracted resources.
- Collaborate with internal teams and external suppliers to ensure effective solutions.
- Identify opportunities for improvement and propose changes to optimize services and processes.
- Manage the relationship with external suppliers, providing follow-up and ensuring compliance with standards.
- Extend the workday according to the needs of the business.
- Assist in other assigned IT-related responsibilities.
- Perform IT production support for assigned areas according to documented processes.
- Manage documentation and process standards.
To be successful in this role, you will need the following:
- Strong knowledge in database and SQL management.
- Understanding and experience with root-cause analysis methodologies.
- Familiarity with innovative technologies applied to the business.
Additional Considerations
For union-represented employees, the following criteria must be considered:
- Performance evaluation with one of the following ratings:
- Meets Expectations
- Exceeds Expectations
- Significantly Exceeds Expectations
- Minimum of 12 months of seniority in the current job classification.
- No recorded behavioral incidents within the past 6 months.
Skills
- Values differences.
- Action-oriented
- Stakeholder balance sheet
- Troubleshooting (Cause - Root Analysis)
- Effective communication.
- Proactivity
- Teamwork.
- Negotiation
- Flexibility
- Adaptability.
Education
Completed Minimum Preparatory, Technical Career.
QualificationsExperience
At least 6 months of experience related to IT support areas or root cause analysis.
Main Areas of Interaction: Quality, Operations, Manufacturing, Engineering.
Additional Requirements: Extension of the workday due to the need for the business.
Skills Required
- At least 6 months of IT support experience or root cause analysis
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
-
Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
-
Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
-
Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
