Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionDeveloping professional who resolves complex issues, supports upgrades, conducts advanced troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.
SKILLS | Expectations & Responsibilities
Technical Expertise - Provide second-level technical support for complex hardware, software, and network issues. Perform advanced troubleshooting and root cause analysis, and implement permanent fixes. Assist with system upgrades, deployments, and configuration of enterprise applications. Mentor junior technicians on technical processes and best practices.
Communication & Leadership - Communicate effectively with stakeholders by providing clear status updates and technical guidance. Take ownership of escalated issues and coordinate resolution across teams.
Customer Service Mindset - Deliver proactive support by anticipating user needs and preventing potential issues. Maintain strong relationships with end users through responsive and empathetic service.
Critical Thinking - Evaluate complex problems and design effective solutions aligned with organizational goals. Prioritize tasks based on business impact and resource availability.
Governance & Standards - Audit - Enforce compliance with IT security policies, standards, and regulatory requirements. Conduct periodic reviews of system configurations and access controls. Ensure accurate documentation for audits and maintain the integrity of IT records.
Vendor and Financial Acumen - Manage vendor relationships for service agreements, repairs, and procurement. Evaluate vendor performance and escalate concerns when necessary.
Qualifications- Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
- Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
- Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
- Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
- Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
- Software - Office, Exchange, SharePoint
- Effective problem-solving skills
- Ability to handle multiple tasks/projects
- Demonstrated customer service skills and proven interpersonal skills
- Good communication skills
- Inquisitive and exploratory mind-set
- IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- All your information will be kept confidential according to EEO guidelines.
Skills Required
- Windows 11 operating system experience and PC troubleshooting skills
- PowerShell, networking, TCP/IP, cybersecurity, and cabling knowledge
- Experience with Microsoft Office, Exchange, and SharePoint
- Effective problem-solving skills
- Ability to manage multiple tasks and projects
- Demonstrated customer service and interpersonal skills
- Good communication skills
- Inquisitive and exploratory mindset
- Experience building PCs
- IT certification such as CompTIA, Cisco, Microsoft, VMware, or Linux certification
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
