IT Support Associate I

Posted 2 Days Ago
Be an Early Applicant
São Paulo, BRA
In-Office
Entry level
Logistics • Transportation • 3PL: Third Party Logistics
The Role
Provides IT support across São Paulo-area offices, including server room maintenance, backups, PowerShell automation, asset and inventory management, audiovisual and telecom troubleshooting, application and third-party system administration, helpdesk operations, capacity planning, disaster recovery, cybersecurity, and user training. The role requires customer service, English fluency, after-hours incident availability, interoffice travel, and collaboration on technology implementations.
Summary Generated by Built In
Descrição da empresa

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Descrição da vaga

Responsibilities Include: 

The position is based at São Paulo main office with satellite offices in Guarulhos and Santos. 

There is a possibility to support multiple offices remotely across Brazil.

Server room maintenance and administration (including backups) 

Automation & Innovation (including PowerShell) 

Procurement, Asset management, and Inventory 

Audio/visual equipment maintenance and troubleshooting 

Telecom administration and maintenance  

Administration of Expeditors Proprietary Applications  

Administration of 3rd Party Systems  

Capacity utilization and planning  

Helpdesk administration  

Training 

Disaster recovery & high availability 

Cybersecurity 

Qualificações

A Successful Applicant Will Exhibit: 

Effective written and verbal communication skills in English  

Time management and task prioritization (including project work)  

Collaborative mindset  

Knowledge of latest technologies and industry trends  

Commitment to company policies and controls  

Customer service skills 

Availability for after-hour incidents & implementations 

A sense of urgency

Own vehicle available for travel between São Paulo, Santos, Guarulhos, and Campinas.

Education and Experience:  

Bachelor’s Degree is mandatory

IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux   

Preferred IT helpdesk background 

Fluent English Speaking 

Informações adicionais

Expeditors offers excellent benefits  

Health Plan: Medical, Prescription Drug, Dental and Vision  

Employee Stock Purchase Plan  

Training and Personnel Development Program 

Skills Required

  • Bachelor's degree
  • Effective written and verbal communication skills in English
  • Fluent English speaking
  • Availability for after-hours incidents and implementations
  • Own vehicle available for travel between São Paulo, Santos, Guarulhos, and Campinas
  • IT helpdesk background
  • IT certifications such as CompTIA, Cisco, Microsoft, VMware, or Linux

Expeditors Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.

  • Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
  • Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
  • Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.

Expeditors Insights

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The Company
HQ: Seattle, WA
15,812 Employees
Year Founded: 1979

What We Do

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

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