IT Support Apprentice

Job Category:

Technology

Pay Grade Range:

£18,000.00 - £42,000.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Apprenticeship provider - Estio Training Ltd.

Job Summary

The primary function of the entry-level role is being responsible for providing timely front-line IT support services. You will manage our ticketing system and triage each ticket to the appropriate group for resolution. You will also be the primary point of contact for all internal customer queries, so a high level of customer service is a must!

Key Responsibilities

End User Services

• Providing the primary response when requests are sent to the end user management team.
• Accurately logging requests onto the IT software management system
• Co-ordinate and prioritize requests according to severity.
• Diagnose and resolve first-level end user hardware, software & printer & network issues by providing one-on-one end-user support via telephone, e-mail, and other internal methods of communication.
• Recognize and escalate deeper and more complex issues to IT support technicians.

Customer Services

• Be responsible for maintaining and building relationships with the end users.
• Respond to internal customer queries to ensure the best possible outcome is delivered.
• Liaise with the IT team on high priority requests and provide the end users with updates until resolution.

Rapid Response

• Resolve requests based on the rapid response knowledge database.
• Respond to routine requests within the agreed service level agreement.

Experience required

• 3 x A-Levels Grade A*-C (or equivalent)
• Basic understanding of systems and technical knowledge to resolve end user hardware, software & printer & network issues.
• Experience of providing a high level of customer service
• Strong communication skills (written & verbal)
• Organizational skills
• Accuracy and strong attention to detail
• The ability to be fluent in French would be advantageous.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.