Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.
If you'd like to build the world's best AI cloud, join us.
*Note: This position requires presence in our Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.
What You'll Do
As an IT Support Analyst, you will play a critical role in ensuring the smooth operation of our IT infrastructure and systems. You will provide hands-on support to our employees, troubleshooting a wide range of hardware, software, and network issues. Your expertise will be crucial in maintaining our IT assets, implementing new technologies, and contributing to projects that enhance our infrastructure.
You
Have 4+ years of experience with critical IT systems and services supporting user productivity, SaaS services, inventory management, and customer service.
Have experience troubleshooting across multiple client operating system / application platforms
Have experience with basic networking configuration and troubleshooting
Pays attention to detail and has the ability to produce high quality documentation
You are action-oriented and have a strong willingness to learn
Are an excellent communicator and thrives in an engineering centric environment
Nice to Have
Specific experience with Google, AWS, Azure, or similar cloud platform and service infrastructure
MDM configuration and management experience (JAMF, Intune)
SaaS IDP administration experience (SAML, OAuth, OIDC, Okta preferred)
Experience working with regulatory and compliance overlays
Experience with day to day use of Atlassian software products
Salary Range Information
The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
About Lambda
Founded in 2012, with 500+ employees, and growing fast
Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove
We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
Our values are publicly available: https://lambda.ai/careers
We offer generous cash & equity compensation
Health, dental, and vision coverage for you and your dependents
Wellness and commuter stipends for select roles
401k Plan with 2% company match (USA employees)
Flexible paid time off plan that we all actually use
A Final Note:
You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.
Equal Opportunity Employer
Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
Skills Required
- 4+ years supporting critical IT systems, SaaS services, inventory management, and end-user customer service
- Experience troubleshooting across multiple client operating system and application platforms
- Basic networking configuration and troubleshooting experience
- Ability to produce high-quality documentation and attention to detail
- Action-oriented with strong willingness to learn
- Excellent communication skills and ability to work in an engineering-centric environment
- Presence in Bellevue office 4 days per week
- Experience with Google, AWS, Azure or similar cloud platforms
- MDM configuration and management (JAMF, Intune)
- SaaS IDP administration (SAML, OAuth, OIDC, Okta preferred)
- Experience with regulatory and compliance overlays
- Experience with Atlassian software products
Lambda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lambda and has not been reviewed or approved by Lambda.
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Fair & Transparent Compensation — Pay is considered competitive for an AI infrastructure company, with posted ranges and observed offers indicating strong packages for senior technical roles. Compensation is often characterized as competitive or top‑shelf, aligning with market expectations.
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Healthcare Strength — Health, dental, and vision coverage are characterized as strong, with broad‑network plans noted and positive experiences highlighted. This foundation supports overall satisfaction with core insurance benefits.
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Leave & Time Off Breadth — Flexible or unlimited PTO is described as actually used, complemented by paid holidays and sick time. Generous parental leave examples further expand the time‑off offering.
Lambda Insights
What We Do
Lambda provides computation to accelerate human progress. We're a team of Deep Learning engineers building the world's best GPU workstations and servers. Our products power engineers and researchers at the forefront of human knowledge. Customers include Microsoft, MIT, Los Alamos National Lab, Disney, Tencent, Kaiser Permanente, Stanford, Harvard, Caltech, and the Department of Defense.
