IT Support Analyst

Posted 2 Days Ago
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Groves, TX, USA
In-Office
Entry level
Artificial Intelligence • Cloud • Machine Learning • Infrastructure as a Service (IaaS)
The Role
Provide first-line IT support to users: troubleshoot hardware, software, and connectivity issues; escalate complex incidents; document tickets and resolutions; maintain and configure user devices and basic systems; assist with onboarding and account management.
Summary Generated by Built In

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Benefits & Perks

  • Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK

  • Extra Support: Access to a Health Cash Scheme for everyday healthcare needs

  • Pension Scheme: A generous 9% non-contributory pension scheme

  • Various wellbeing and lifestyle benefits: Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more

  • Various Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.

  • Risk Benefits: Life Assurance & Income Protection

  • Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.

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The Company
157 Employees

What We Do

NorthMark Strategies is a strategic capital firm that combines investment capital with engineering and technology to build enduring businesses. The firm operates a High-Performance Computing platform and supports simulation, AI/ML-enabled engineering and data-driven design to accelerate portfolio companies. NorthMark deploys capital, operates complex businesses, and builds infrastructure (including compute and cloud services) to drive long‑term innovation and operational outcomes.

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