IT Support Analyst

Posted 9 Days Ago
Be an Early Applicant
Monrovia, CA, USA
In-Office
25-29 Hourly
Entry level
Information Technology • Software • Consulting
The Role
Provide IT infrastructure support to plant employees. Troubleshoot and resolve hardware software issues, assist with documentation, and maintain system uptime.
Summary Generated by Built In

LCI Sales Fills Out – Sends to recruiter

1

Req ID:

SOL - SOW _ Plant Support

Unique Identifier: i.e.…  BL98123; 3MMS 010119

2

Job Title:

 IT Support Analyst - Plant

Posting Title

3

Short JD:

 Provide IT Infrastructure support to plant employees and resources.

Brief one sentence description of req

4

1st Candidate Deadline:

 ASAP

Date 1st candidate need to be submitted

5

Location:

2724 Peck Rd, Monrovia, CA 91016

Assignment Location

6

Pay Rate:

 $25 -$29  with full benefits

Range of pay (Low-High) W2/1099

7

Req Type:

 SOW

Beeline; Manage Service; New Client, State

8

Term Length:

 12 months – with extension

3, 6, 9, 12 month, Managed  Service (MS) Extended

9

Primary Skills

 Desktop & server break fix

Required skills

10

Secondary Skills

 Network support

Preferred skills

11

Req Notes:

 

Specific details related to assignment; i.e.… recurring fill, special dates,

12

Anticipated Start Date

ASAP

Date

13

Anticipated Interviews Beginning

 ASAP

Date

14

Acceptable Mode of Interview

Teams

P (Phone), IP (In Person), VC (Video Conference)

15

Export Controlled?

No

Yes / No -  Is the position ‘deemed export” meaning it is export controlled?

16

Job Description:

 Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.  .

 

Responsibilities:

Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process,  SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.

Gather/Capture client and problem information

Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately

Assist in the creation/maintenance of documentation.

 

Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.  Microsoft and CompTIA certifications are preferred.

Complete JD as presented by client

Skills Required

  • Experience supporting Outlook, Windows, Word, Excel and other desktop applications.
  • Microsoft and CompTIA certifications
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The Company
Osseo, MN
59 Employees
Year Founded: 1988

What We Do

For 25 years, Lawinger Consulting, Inc., has provided innovative IT solutions to help our clients thrive • Our clients range from Fortune 500 companies (General Mills, 3M, Lifetouch, Medtronic, State of Minnesota & others) seeking global team partnerships to small businesses requiring inexpensive, low-maintenance solutions. We provide Staffing Services in the following areas: • Managed Services - supporting applications on a wide variety of platforms • Custom Application Development in.NET / Java / Javascript / Ruby on Rails • Business Analysis / Project Management • Quality Assurance / Software Testing - Manual and Automated approaches • Our industries include manufacturing, financial services, government and nonprofits. • Our hardware engineers are experts in configuring systems on Windows, Unix, Linux and mainframe platforms. Why do so many clients work with LCI? • We listen to our clients needs • We analyze their applications and infrastructure to understand their current state • Based on that analysis, we offer creative, effective IT solutions • We understand the importance of cost containment • We approach every client with the intent on building a long-term relationship

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